Date Posted: 11/19/2024
Hiring Organization: Rose International
Position Number: 474591
Job Title: IT Knowledge Management Analyst
Job Location: Memphis, TN, USA, 38105
Work Model: Onsite
Shift: 9-5
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 55.00
Max Hourly Rate($): 60.00
Must Have Skills/Attributes: Atlassian Cloud, Documentation, Management, SharePoint
Job Description
Required Education:
• Bachelor's Degree in IT or a related field
Required Skills:
• Familiarity with Knowledge Management governance
• Experience with SharePoint and/or Atlassian Confluence
• At least 3 years of experience in a Knowledge Management or documentation role
• Conduct end-user interviews and testing to optimize the knowledge user experience and search capabilities (including AI)
• Self-Starter capable of multitasking and prioritizing work
• Detail oriented in creating quality documentation templates with clarity to promote self-service and consistency
• Experience working with and maturing a taxonomy or knowledge/info architecture
The IT Knowledge Management analyst works with the IT Knowledge Management Advisor to execute our knowledge management strategy at the program and document level. These efforts are critical to foster continuous learning and self-service in our org and support our growing AI focus. The ideal analyst is detail-oriented with demonstrated experience in Knowledge Base management, template development, refining content, and enabling/educating contributors. This role requires excellent communication skills with an ability to maintain KM guidelines, develop actionable plans, and resolve questions quickly.
Essential Job Functions
• Execute and educate on our Knowledge Management program
• Follow and implement a knowledge management/information architecture and taxonomy
• Monitor content in controlled spaces and domains to ensure compliance with templates and organization
• Conduct end-user interviews and testing to optimize the knowledge user experience and search capabilities (including AI)
• Review Critical Governance policies and procedures for clarity and standardization - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
EMPLOYEE COMMENTS