Date Posted: 02/04/2025
Hiring Organization: Rose International
Position Number: 477674
Job Title: Application Help Desk Analyst
Job Location: Little Rock, AR, USA, 72201
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 5
Min Hourly Rate($): 20.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Application Support, Communications, Customer Support, Training, Troubleshooting
Job Description
***Only qualified Help Desk Analyst candidates located in the Little Rock, AR area to be considered due to the position requiring an onsite presence***
Preferred Qualification:
• 4-year college degree
Required Skills:
• Assisting/Supporting End Users with software application functionality (3 Years)
• Customer Support (4 Years)
• Working with end users (4 Years)
• Problem solving and follow-up skills (4 Years)
• Excellent oral and written communication
• Ability to learn new systems
• Experience resolving technical problems
Desired Skills:
• Experience with court software
• Experience with the Arkansas Courts
Role Description:
• Answer telephones and emails and provide support to application users
• Identify, evaluate and prioritize customer problems and services
• Utilize all technical resources to solve customer problems
• Escalate unresolved calls to appropriate support staff or service group
• Adhere to defined Help Desk procedures and standards
• Participate in on-going testing, training and departmental development
• Maintain accurate records and call logs for management reporting
• As needed, instruct end users in the appropriate use of reference materials
• Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned
• Read and comprehend technical service manuals and publications
• Detect and correct equipment errors
• Prioritize and schedule own workload
• Assist in coordination of changes, upgrades and new products
• Manage and report time spent on all work activities
Complete assigned tasks.
• Ability to work independently as well as part of a team environment
• Ability to work under pressure is an essential function of the job
• Communicate accurate and useful status updates
• Follow quality standards
• Ability to work in a team environment
Job Duties:
• The Help Desk Analyst is a member of the Client Application Support Team. This team is primarily responsible for support Client -provided court management applications. The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues. The Analyst will provide professional and prompt real-time support to customers seeking support for Client applications
• The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
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