Date Posted: 12/02/2024
Hiring Organization: Rose International
Position Number: 475025
Job Title: Senior Application Support Analyst
Job Location: Tampa, FL, USA, 33602
Work Model: Hybrid
Shift: 3 days in the office
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 60.00
Max Hourly Rate($): 70.00
Must Have Skills/Attributes: Application Support, ETL, Oracle, SQL, UNIX
Job Description
***Only qualified Application Support Analyst candidates located near the Tampa, FL area to be considered due to the position requiring an onsite presence***
Education:
• First class degree with excellent academic qualifications. Bachelor’s (B.E/ B.Tech.) in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience
Required Qualifications:
• MUST be able to optimize SQL queries, performance tune, table structures and indexes.
• MUST know basic Unix commands, command lines, how to move or add files.
• AbInitio is not required as long as another ETL tool is known.
Knowledge/Experience:
• Experienced with handling production support activities
• Familiar with Ab Initio architecture for issue identification and issue resolution
• Should be aware of the scheduling tool
• Hands-on experience UNIX with knowledge in scripting language to create scripts for automation of daily batch reports
• Relational Database SQL (Oracle) experience (5+ year). Should be capable of writing complex and efficient SQL DML statements
• Experience on shell scripting would be added advantage
• It is desired but not mandatory to have experience with ETL Development tools
Skills:
• Strong design & execution bend of mind
• Thorough understanding of DWH methodologies
• Design pattern implementation, Algorithms and Data Structure
• Ab-Initio development, components usage, EME, migration process with branching
• Unix shell scripting
• Software engineering best practices
• Passion for technology and self- starter
• Orientation towards Disciplined development processes
• Strong writing, communication, time-management, decision-making, and basic task organization skills
• Ability to prioritize and manage schedules under tight, SLA’s
Competencies:
• Business Process Design - (Extensive Experience): Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations.
• Standard Operating Procedures - (Extensive Experience): Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
• Process Management – (Subject Matter Expertise): Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.
• Effective Communications - (Extensive Experience): Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Decision Making and Critical Thinking - (Extensive Experience): Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
• Accuracy and Attention to Detail - (Extensive Experience): Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
• Managing Multiple Priorities - (Extensive Experience): Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Problem Management Process - (Extensive Experience): Knowledge of and ability to bring a reported problem to successful resolution.
• Operational Functions – (Extensive Experience): Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
Looking for a Senior Application support Analyst with 5+ years of experience in Unix, SQL, and Ab initio (or any other ETL tool). Need to be senior enough to work independently and self-learn at times. This business-critical Senior Application Support Analyst is required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.
This Application Support Analyst reports to the application support manager lead locally and globally. Also, the responsibility is for all the job functionalities and ensure that the support teams are addressing the production issues and intimating the finance customers for any ongoing issues.
Application Support Analyst Responsibilities:
• Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Establish and monitor process performance measurements and business impact. Gather and communicate performance statistics and reports to internal stakeholders and senior management.
• Monitor effectiveness and efficiency of production and/or process. Determine and/or drives change and improvement efforts in production and/or processes.
• 5-7 years’ experience in handling production support activities.
• Unix shell scripting experience and understanding of Ab Initio environment (Co?Operating system). He should be able to understand, analyze and write PL SQL queries on Oracle and Sybase.
• Extensive knowledge of Ab-Initio development, components usage, EME, migration process with branching. He should be able to analyze the existing graphs and should be able to provide impact assessment.
• Should have good expertise in database level analysis to trace issues to closure.
• Willingness to learn backed with solid technology understanding of distributed systems is essential. Must have the ability to co-ordinate with other teams and come to a resolution of batch issues at the earliest.
• Coordinate with other stake holders located across shores
• Ownership and responsibility for end-to-end production batches.
• Ensure process compliance and manage expectations of the leadership
• Actively trace and track issues and document the issue resolutions.
• Create monthly issue reports.
• Ensure best practices are followed
- Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank
- Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting
- Opportunity to directly work with a highly motivated team - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
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As a contractor, I have to say that Rose International was by far the best agency I have worked for.
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Rose International maintained good communication during assignments and are very informative through email and phone calls.
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The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
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