Date Posted: 01/16/2025
Hiring Organization: Rose International
Position Number: 476770
Job Title: Application Support Analyst
Job Location: Remote, USA
Work Model: Remote
Shift: flexible morning or afternoon shift during the 8-5 workday
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 35.00
Max Hourly Rate($): 45.00
Must Have Skills/Attributes: Application Support, Communications, Electronic Health Records (EHR), Testing, Time Management, Troubleshooting
Job Description
Preferred Education:
Post-secondary education in a technology field
Required Skills:
• Experience working with and maintaining Electronic Health Record system (EHR) software - 5 years
• Expertise with Netsmart myAvatar EHR - 3 years
• IT experience supporting customers - 10 years
• Proven testing skills experience
Job Responsibilities:
• Provide application and end user support, application maintenance, and vendor liaison activities for primary IT applications used by Client. These applications include but are not limited to Client, Bells AI, Netsmart Telehealth, CC Inbox, Care Quality, KPI, and other interfaced systems.
• Monitor end user support tickets received through the state Service Now system.
• Troubleshoot, document, and respond to IT application related end user requests for assistance within the appropriate timeframe to resolve any issues and ensure applications are working properly.
• Research and or escalate more difficult inquiries or system bugs to the vendor and work with staff and or application vendor to resolve escalated issues.
• Maintain dictionary values, configuration changes, and update registry and security settings.
• Assist with testing of application changes, enhancements, and upgrades.
• Complete system testing of application upgrades and enhancements to ensure applications continue to function as expected. Afterhours testing assistance will be required once a month on a fixed schedule.
• Collaborate with end users and assigned developer for problem resolution throughout the testing phases to translate and clarify understanding.
• Experience in working with and maintaining Electronic Health Record (EHR) software, and familiarity with the Netsmart myAvatar software is required.
• Proven testing skills experience.
• Strong troubleshooting skills to refine computer software to produce the required product.
• Strong interpersonal and communication skills with written and verbal English language proficiency.
• Good time management skills.
• Ability to work independently with minimal supervision.
• Ability to coordinate closely with IT management, team members and Agency personnel.
• Ten years of working in IT field supporting customers.
• 3 years of MyAvatar experience.
• Experience in working with Service Management tools.
• Experience in dealing with vendors while supporting applications.
• Post secondary education in a technology field is highly desirable.
Note:
Part time Role: 20 hours/week. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
EMPLOYEE COMMENTS