NEW JOB OPENING
APPLICATION SUPPORT ANALYST
IN Remote, USA!

 

Date Posted: 01/16/2025
Hiring Organization: Rose International
Position Number: 476773
Job Title: Application Support Analyst
Job Location: Remote, USA
Work Model: Remote
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 35.00
Max Hourly Rate($): 45.00
Must Have Skills/Attributes: Application Support, Configuration Management, Document Review, Troubleshooting

 

Job Description
Preferred Education:

Post-secondary education in a technology field



Required Skills:

• Experience working with and maintaining Electronic Health Record system (EHR) software - 5 years

• Expertise with Netsmart myAvatar EHR - 3 years

• IT experience supporting customers - 10 years

• Implementation or operation team member of an EHR or Health Information System (HIS)



The Client, is looking to contract with an established, experienced IT Professional, with current and progressive work experience in the following job roles and roles /responsibilities. The contractor will assist in meeting the increased demand and workload in the Client - MyAvatar.



Job Responsibilities:

• Provide application and end user support, application maintenance, and vendor liaison activities for primary IT applications used by client. These applications include but are not limited to myAvatar, myAvatar NX, Order Connect, Bells AI, MyHealth Pointe, Harvest Labs, CareWare, and other interfaced systems.

• Monitor end user support tickets received through the state ServiceNow system.

• Troubleshoot, document, and respond to IT application related end user requests for assistance within appropriate timeframe to resolve any issues and ensure applications are working properly.

• Research and or escalate more difficult inquiries or system bugs to Vendor and work with staff and or application vendor to resolve escalated issues.

• Communicate progress, changes, and status of requests with appropriate departments and supervisor to maintain understanding of timeline and availability of new functionality.

• Develop documentation and provide training to educate users on new features or enhancements.

• Maintain dictionary values, configuration changes, and update registry and security settings.

• Assist with testing of application changes, enhancements, and upgrades.

• Complete system testing of application upgrades and enhancements to ensure applications continue to function as expected. Afterhours testing assistance will be required once a month on a fixed schedule.

• Collaborate with end users and assigned developer for problem resolution throughout the testing phases to translate and clarify understanding.

• Participate in On Call rotation for afterhours nights and weekends on a fixed schedule.

• Experience in working with and maintaining Electronic Health Record (EHR) software.

• Proven testing skills experience.

• Strong troubleshooting skills to refine computer software to produce the required product.

• Strong interpersonal and communication skills with written and verbal English language proficiency.

• Good time management skills

• Ability to work independently with minimal supervision.

• Ability to coordinate closely with IT management, team members and Agency personnel.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

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