NEW JOB OPENING
ASSOCIATE PATIENT CARE COORDINATOR
IN El Paso, TX, USA!

Work Locations: Constitution Dr. El Paso, TX 79912 and/or Miriam Dr El Paso, TX 79936

The interview will be Onsite/ Face to Face



Required Skills:

• Basic Excel and EMR Experience

• High school graduate or GED required.

• Strong communication and customer service skills both in person and via phone.

• Working knowledge of general office procedures.

• Basic knowledge of Microsoft applications.



Preferred Skills:

• One to two years of related work experience including data entry preferred.

• ICD 10 and CPT coding experience preferred.

• Prior experience with EMR computer applications is preferred.

• Working knowledge of medical terminology is preferred.





Responsibilities:

Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures., Mailout A1c and FOBT Kits, Coordinate pick up of A1c and FOBT kits, Call follow-up with patients will include rescheduling appointments that were canceled, rescheduled, and no-shows.



Job Summary

The Associate Patient Care Coordinator (PCC) is responsible for providing general functions that include patient telephonic outreach and greeting with the purpose of scheduling, patient registration and consent, insurance verification, and scheduling of diagnostic and follow-up appointments to support the goals of the Practice Support Unit (PSU). A primary focus of this position is to schedule patients with PSU providers for a comprehensive annual screening visit.



Essential Job Functions

1. Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures.

2. Collect and verify demographic information, and insurance eligibility including plan co-insurance, language and ethnicity preference for future contact.

3. Timely notification and reminder calls for upcoming appointments should include the location of the event and landmarks for easy identification of the PSU facility.

4. Call follow-up with patients will include rescheduling appointments that were canceled, rescheduled, and no-shows.

5. Enter dispositions for 100% of calls made to patients in the WellMed system.

6. Monitor the number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days.

7. Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back.

8. Required to follow approved PCC call script for 100% of outreach calls to patients.

9. PCC will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments.

10. PCC will direct and follow up on all patient’s messages, concerns, and requests for information making sure these calls are directed to the appropriate level of staff to address issues. 100% of these calls will be returned to the patient within 48 hours.

11. Required to meet established daily productivity goals.

12. Establish and maintain effective and professional working relationships with patients, employees, vendors, and the public.

13. Performs all other related duties as assigned.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**