NEW JOB OPENING
ASSOCIATE TECHNICAL SUPPORT AGENT
IN Miami, FL, USA!

 

Date Posted: 12/19/2024
Hiring Organization: Rose International
Position Number: 475826
Job Title: Associate Technical Support Agent
Job Location: Miami, FL, USA, 33131
Work Model: Hybrid
Employment Type: Temporary
Estimated Duration (In months): 6
Min Hourly Rate($): 23.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Customer Support, Technical Support, Trouble Tickets, Troubleshooting

 

Job Description
***Required: Bi-lingual (Spanish/English), Portuguese nice to have***4 days onsite at the Miami office with flexibility for 1 day remote***



Education:

• An associate degree in computer science or a related discipline is preferred, and at least one year of experience in IT or a related field or an equivalent combination of education and work experience is required.



Required Qualifications/Skills/Experience:

• Strong customer service skills

• Technical aptitude with PC literacy skills

• Basic knowledge of Windows Operating Systems

• Good problem-solving skills and decision-making ability

• Strong enthusiasm and desire to learn

• Work well in a team environment

• Strong written and verbal communication skills

• Ability to learn and apply technical information in a fast-paced, demanding work environment

• Effective listening skills

• Ability to follow policies and procedures; attention to detail

• Self-motivation and organization



Job duties:

• Act as a point of contact to resolve technology-related issues for customers.

• Interact with customers and co-workers to diagnose and resolve problems and document customer requests in call tracking system.

• Troubleshoot, analyze, resolve, track, escalate and accurately document basic software, hardware and simple technical problems.

• Provide input and update knowledgebase as necessary.

• Adhere to established policies and procedures.

• Make sound business decisions, under direction by following documented procedures.



Job description:

• Interpret, evaluate and resolve (if possible), incoming requests via the telephone, email, web, etc.

• Supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations.

• Analyzes simple inquiries and determines appropriate resolution or escalation.

• Alerts management and team members when a major problem is suspected.

• Provide input on procedures and makes suggestions for improvements.

• Performs related duties as assigned or requested.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.