Date Posted: 10/17/2024
Hiring Organization: Rose International
Position Number: 472982
Job Title: Senior Business Analyst
Job Location: Mountain View, CA, USA, 94043
Work Model: Hybrid
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 65.00
Max Hourly Rate($): 90.00
Must Have Skills/Attributes: Configuration Management, CRM, Gainsight, Implementation
Job Description
***Only qualified Senior Business Analyst candidates located near the Mountain View, CA area to be considered due to the position requiring an onsite presence***
Basic Qualifications:
• 5+ years of experience in GS implementation and providing support and experience of configuring Gainsight based on business requirements
Preferred Qualifications:
• Bachelor’s (BA/BS) degree
• Gainsight certified administrator
• Experience supporting Global Sales and support teams
• Experience in gathering business requirements and leading unit testing
• Solid understanding of technical aspects of Gainsight
• Excellent communication, teamwork, multitasking, problem solving and collaboration skills
• SFDC and/or Dynamics CRMs experience
• Support business process experience
Suggested Skill
• Configuration
• Modification
• Implementation, testing and support
The Senior Business Analyst will be responsible for the configuration, modification, implementation, testing and support of GainSight. You will work closely with the regional business process owners, Product Owner and Engineering team to understand the business needs to provide new capabilities and functionality, resolve issues and ensure standards and procedures are followed and maintained.
Senior Business Analyst Responsibilities:
• Be the Tier 2 support for all aspects of Gainsight
• Work with business users to resolve system issues within agreed-to service level agreements (SLAs)
• Prepare and maintain the documentation for configurations, customizations, and processes
• Assist with major patch releases and code changes to the production environment including regression and user acceptance testing
• Proficient in implementing systems changes in Gainsight including Creating New Objects and Fields, Building Rule Automations, Configuring Company/Relationship Page Layouts, Configuring Integrations, Configuring CTAs/Playbooks/Success Plans, Managing Permission Sets, Timeline Configurations etc.
• Implement and manage regional new features and enhancements by working closely with Product owner, Engineering, and vendor to ensure Gainsight meets business objectives - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
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