Date Posted: 12/10/2024
Hiring Organization: Rose International
Position Number: 475392
Job Title: Regional Service Liaison
Job Location: Pasadena, CA, USA, 91188
Work Model: Hybrid
Shift: 2-3 times a week onsite
Employment Type: Temporary
Estimated Duration (In months): 14
Min Hourly Rate($): 95.00
Max Hourly Rate($): 100.00
Must Have Skills/Attributes: Data Analytics, Medicaid, Project Management
Job Description
***Only qualified Regional Service Liaison candidates located near the Los Angeles Metro due to the position requiring an onsite presence***
Housing and Homelessness Incentive Program System Liaison II
Job Summary
The Housing and Homelessness Incentive Program System Liaison II will work with the Housing and Homelessness Incentive Program (HHIP) which is a voluntary Medi-Cal Managed Care Plan (MCP) Incentive Program that aims to improve health outcomes and access to whole person care services by addressing housing insecurity and instability as social determinants of health for the Medi-Cal population. This position meets the HHIP Measure 1.2 requirement by improving connections between L.A. Care and the Coordinated Entry System (CES). This position will be responsible for collaborating, supporting and pursuing connections between MCPs and CES lead agencies. This position would serve as a “bridge” between MCPs and CES systems / providers. In a close collaboration with the Los Angeles Homeless Services Authority (LAHSA) health care liaison and other local Continuums of Care (CoCs), the CES liaisons would be a resource to help CES staff/providers get members connected to the right resources at the MCP. This position will also be a resource to MCP staff to help them connect members with the right resources within the CES system. Ultimately, the CES Liaison will help L.A. Care and its CoC partners work together to achieve the triple aim of better health quality outcomes, better patient experience of care, and lower cost of care.
Essential Duties and Responsibilities
Assess homeless member’s needs and connect homeless members to receive services through the CES Hubs. Connect members to the appropriate CES Hub. Help the member navigate through this resource by providing information for access centers. 15%
Assess homeless member’s needs and identify interventions that best suit the member’s needs by helping connect them to the appropriate resources and programs. Provide Follow up with member to make sure connection was made. Collaborate with referring entity to offer a warm handoff process and ensure member engagement. 15%
Provide technical support, strategies and resources to address complex cases for un-housed and previously homeless members receiving services through CES system, interim housing setting and homeless outreach programs. Will assess complexity of cases and escalate cases within L.A. Care to receive the appropriate level of intervention. 10%
Provide training and support to external partners about L.A. Care resources and available programs. Collaborate with LA Care Community Supports business units and provide appropriate guidance to match member with best resource. Monitor complex cases to ensure member receives services through the appropriately matched Community Supports Program. 10%
Build relationships and partnerships with CES staff at the COCs and with CES lead agency providers. Educate CES staff and CES lead agency providers on what the health plan offers (benefits, transportation, CS, ECM). Assist CES staff with support to navigate through L.A. Care internal programs and benefits. 10%Fulfill role as liaison between LA Care and CES. Report back viable information to continue to enhance collaboration that will enhance workflow and processes. Share information back to the rest of the Health plan about challenges facing homeless members and homeless providers. Identify new problems that need solutions
10% Educate internal MCP staff re: CES processes and how to work effectively with members experiencing homelessness & non-contracted homeless services / housing providers. 5%Relationship building: maintain positive working relationships with internal L.A. Care management staff, and external business partners in order to facilitate mutual collaboration in program planning efforts. 5%Representation at internal & external initiatives: with guidance from an experienced staff member or manager: Represent the Team in external stakeholder meetings and participate as directed by Manager. Represent department at L.A. Care committee standing meetings and management meetings. Provide input regarding progress of projects to external and internal business partners. 5%
Educational Presentations: with guidance from an experienced staff member or manager, develop and deliver educational presentations in small and large group settings on programmatic research and findings. 5%
Perform other duties as assigned. (10%)
Education | Major
Required High School Diploma/or High School Equivalency Certificate
Experience
Required: At least 0-2 years work experience in health care, homeless services, or a related field with the demonstrated experience on the following list of stated knowledge/experience. Experience working with people experiencing homelessness and with community-based providers.
Preferred: Experience helping providers and members navigate public programs.
Required:
Knowledge of Medi-Cal Managed Care benefits and programs; knowledge of Los Angeles homeless services; familiarity with the Los Angeles Safety Net; Skilled at navigating within the health plan / health care system and the homeless services system. Strong problem-solving skills and follow through to ensure case closure. Strong communication skills for both member and provider conversations. Ability to juggle multiple urgent cases and seek quick resolution.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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