NEW JOB OPENING
CALL CENTER SERVICE REPRESENTATIVE
IN San Diego, CA, USA!

 

Date Posted: 02/14/2025
Hiring Organization: Rose International
Position Number: 478333
Job Title: Call Center Service Representative
Job Location: San Diego, CA, USA, 92123
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 24.50
Max Hourly Rate($): 24.50
Must Have Skills/Attributes: Call Center, Customer Service, EPIC, MS Office

 

Job Description
Description:

Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary



• Office Location (if remote, please provide the Client Site address): ONSITE ONLY

• Any Travel for this role?: No

• Percentage of Travel? N/A

• Specific Details around travel including locations, frequency, different locations throughout the same day, etc.

• Remote Options (Fully Remote, Partially Remote, Client Onsite):NO

• If Onsite

• Parking Situation: Free Parking

• Dress Code: Business Casual

• Required Level of Education and Preferred Level of Education: High School

• How many years of related experience are you looking for in your ideal candidate? 6 months-1 year preferred in Call center/Scheduling environment

Part Time: 9AM - 1PM shift (Mon, Tues, Wed) and 1PM - 5PM shift (Mon, Thurs, Fri) To clarify, we need coverage both in the morning and in the afternoon to cover lunch and breaks. Specifically, we require 6 employees to work 4 hours a day from Monday to Friday. This means we need coverage for the 9 AM to 1 PM shift and the 1 PM to 5 PM shift. Each employee will be working 20 hours per week.

• Interview Process: IN PERSON INTERVIEWS - 15 minutes back-to-back (Friday, Monday and Tuesday mornings starting at 9AM) Interview availability should be on resumes for easy scheduling.

• Top Daily Responsibilities: answer phones, create messages (capture full information), scheduling/appointment scheduling in EPIC (healthconnect), research

• Top (3) Skills Candidate Should Have:

• Call center and scheduling

• Service or/customer service

• Job hopper vs longer employers

• Medical terminology

• Multitask

• Typing - average 40 WPM

• Office setting experience - 6 months - 1 year

Specific Systems Knowledge Preferred: Microsoft suites (outlook, teams, SharePoint), EPIC (healthconnect)
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

EMPLOYEE COMMENTS

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