Date Posted: 02/03/2025
Hiring Organization: Rose International
Position Number: 477632
Job Title: Customer Service Representative
Job Location: Remote, USA
Work Model: Remote
Employment Type: Temporary
Estimated Duration (In months): 11
Min Hourly Rate($): 16.59
Max Hourly Rate($): 16.59
Must Have Skills/Attributes: Call Center, Insurance
Job Description
***Candidates must be within 1 hour of Urbandale, IA | Franklin, MA | Houston, TX | Tampa, FL | Miami, FL***
Required Education: High School Diploma
Required Qualifications/Skills/Experience:
• Experience: Previous call center or customer service experience preferred
• Tech-Savvy: Comfortable navigating multiple systems simultaneously
• Communication: Excellent verbal and written communication skills
• Work Ethic: Dependable and accountable for punctuality and attendance
• Work Environment: Ability to work in a quiet, professional space with minimal distractions
• Adaptability: Capable of handling changing schedules and client needs
Job Overview:
Are you a customer-focused professional with a passion for problem-solving and delivering excellent service? Join our dynamic call center team, where you''ll work from the comfort of your home, assisting customers and handling inquiries with professionalism and empathy.
Job Duties:
• Provide exceptional support to customers via inbound calls, resolving their issues efficiently and effectively
• Troubleshoot customer concerns, answer questions, and ensure positive interactions
• Navigate various systems to access information and manage customer accounts
• Maintain accurate documentation for all customer interactions
• Adhere to company policies and guidelines, ensuring schedule adherence during shifts
Schedule & Training:
• Training (3/10 – 3/21): 7:45 am to 4:30 pm CST (Paid Training)
• Nesting (3/24 – 4/4): 7:45 am to 4:30 pm CST
• Regular Schedule (Starting 4/7): 8:00 am to 4:30 pm CST, with possible schedule adjustments (earliest 7:50 am, latest 6:00 pm CST)
Industry: Insurance Background
Estimated Start Date: ASAP
Specific Details: Ability to work in a quiet, professional space with minimal distractions - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
EMPLOYEE COMMENTS