Required Education: Bachelors/ associate degree
Required Skills:
• Experience in an agile environment – Recommended,
• Experience with Confluence – Recommended,
• Experience with Microsoft 365 (Teams, SharePoint, Office)
The Change Enablement Analyst assists with change efforts across a variety of technologies for collaboration, event management, CRM, finance, BI, and infrastructure.
• The ideal candidate for this role has broad experience working in an IT division and has successfully implemented a change enablement/change management plan to integrate a new/updated technology or process.
• The analyst should be able to build enthusiasm and minimize resistance during pre-implementation activities, design appropriate training and change activities, and reinforce best practices during post-implementation monitoring.
Essential Job Functions
• The Change Enablement team assists with change efforts across a variety of technologies for collaboration, event management, CRM, finance, BI, and infrastructure.
• The ideal candidate for this role has broad experience working in an IT division and has successfully implemented a change enablement/change management plan to integrate a new/updated technology or process.
• The analyst should be able to build enthusiasm and minimize resistance during pre-implementation activities, design appropriate training and change activities, and reinforce best practices during post-implementation monitoring.
• Create an end-to-end plan to integrate new technology coordination between business stakeholders and IT partners
• Analyze (or re-engineer) business and technology processes clearly and comprehensively
• Define and evaluate change effectiveness against measurable objectives through all phases of the project
• Demonstrate experience with one or more documentation tools to create high-quality knowledge base articles/technical documentation with consistent formatting – sample required
• Leverage multiple communication channels targeted to various audience sizes and technical backgrounds. – sample required
• Create training for self-service and in-person/virtual modes of learning using digital authoring tools (DAS, Articulate Rise, and/or video) – sample required.
Please note where samples are required in the scope of work. Also see the additional recruitment details below.
Years of experience required:
• 3 to 5 years' experience
Top Skills In Order of Preference:
• Experience managing end-to-end technology change (awareness through monitoring).
• Self Starter capable of analyzing change impacts with multiple stakeholders.
• Detail-oriented in creating quality digital training resources.
Daily assignments/duties this contractor would manage or support:
• Develop and manage change activities across multiple projects
• Collaborate and apply info from project meetings to refine change
• Create content in the form of communications or documentation
• Monitor recently deployed technology to evaluate user change and opportunities to remediate/re-train"
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
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