NEW JOB OPENING
CHANGE MANAGEMENT SPECIALIST
IN Cincinnati, OH, USA!

 

Date Posted: 12/06/2024
Hiring Organization: Rose International
Position Number: 475286
Job Title: Change Management Specialist
Job Location: Cincinnati, OH, USA, 45226
Work Model: Hybrid
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 26.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: Banking/Financial, Treasury

 

Job Description
JOB DESCRIPTION:

The Commercial Customer Service Treasury Management Support, Loan, and DDA Banker is the primary contact for commercial banking customers utilizing U.S. Bank’s Treasury Management platforms. Maintains and expands the relationship with customers by providing overall customer support services. Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship. Identifies products and services that meet customer''s needs. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures. Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.



Basic Qualifications:

• Associate degree, or equivalent work experience

• Three to five years of experience in financial services industry



Duties and Responsibilities Include:

• Service customers phone and email inquiries.

• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.

• Maintain appropriate technical understanding of bank systems.

• Regularly attend trainings to support/expend knowledge base.



Preferred Skills/Experience:

• Excellent verbal, written, and interpersonal communication skills

• Outstanding customer service and problem resolution skills

• Proficient computer skills, especially Microsoft office applications

• Experience with department-specific systems

• Advanced knowledge of departmental and bank products and services

• Technical support and/or co-browse skills

• Preferred understanding of digital capabilities with experience in Information Technology environment

• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

EMPLOYEE COMMENTS

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