NEW JOB OPENING
COLLECTIONS REPRESENTATIVE
IN Winterville, NC, USA!

We are seeking a Call Center-Collections Representative to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.



Required Education:

• High school diploma or equivalent



Required Experience:

• 2+ years solid call center collections experience is required to be considered

• Must have a stable work history

• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint



Required Soft Skills:

• Good verbal and written communication skills

• Good decision-making and problem-solving skills

• Good time management/organizational skills

• Ability to work in a team environment

• Ability to work flexible schedule, including overtime as needed



Desired Skills/Experience:

• Bilingual



Call Center Collections Representative Essential Duties and Responsibilities:

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept

• Place or receive calls in priority order as established by management

• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay

• Navigate and interpret various screens and relay information to clients accurately and professionally

• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries

• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable

• Order updated credit bureau report or initiate skip tracing process in accordance with established standards

• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards

• Initiate extensions on accounts based upon written policy guidelines

• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures

• Ensure that appropriate letters are sent to debtors

• Process customers’ payments through electronic draft, if applicable

• Process account maintenance transactions according to established guidelines

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**