NEW JOB OPENING
COMMERCIAL CUSTOMER SERVICE TREASURY MANAGEMENT
IN Denver, CO, USA!

TRAINING PERIOD - 90 DAYS, SOME OT REQUIRED AFTER TRAINING PERIOD

Please inform your candidates that they may be required to be 100% onsite during the training period.



ATTN:

• We want to make sure the providers are identifying candidates who understand this is a ‘relationship’ servicing role. We are looking for employees who desire to stay a full year in the role (at minimum) and would be willing to consider a permanent role if offered (no guarantee).



• Please communicate to the candidates that the employees need to arrange for any time-off with the hiring manager and get approval before taking time off. Even if you offer a PTO to your contract employees, we would like them to ask the hiring manager for approval to take time off. Unfortunately, our experience in the past is the contractors informed us they were taking vacation without getting approval from the site manager, leaving us short staffed.





The Commercial Customer Service Banker is the primary contact for commercial banking customers utilizing U.S. Bank’s Treasury Management, depository and loan services. Maintains and expands the relationship with customers by providing overall customer support services. Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship. Identifies products and services that meet customer''s needs. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures. Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.



Basic Qualifications:



• Associate degree, or equivalent work experience

• Three to five years of experience in financial services industry



Duties and Responsibilities Include:



• Service customers phone and email inquiries.

• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.

• Assist customers with their deposit and loan questions.

• Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.



Preferred Skills/Experience:



• Excellent verbal, written, and interpersonal communication skills



• Outstanding customer service and problem resolution skills



• Proficient computer skills, especially Microsoft office applications



• Experience with department-specific systems



• Advanced knowledge of departmental and bank products and services



o Technical support and/or cobrowse skills



o Preferred understanding of digital capabilities with experience in Information Technology environment



o Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**