Date Posted: 01/16/2025
Hiring Organization: Rose International
Position Number: 476766
Job Title: Designer, Conversational AI for natural language IVR
Job Location: Columbus, OH, USA, 43215
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 11
Min Hourly Rate($): 48.00
Max Hourly Rate($): 55.00
Must Have Skills/Attributes: AI Models, IVR, Natural Language Understanding (NLU), UX Research
Nice To Have Skills/Attributes: Insurance
Job Description
Job Title: Designer, Conversational AI for natural language IVR
Basic Qualifications:
• Strong background in IVR design, natural language understanding (NLU), and speech interaction design.
• Hands-on experience in conversation design for large-scale enterprise systems.
• Tools: Proficiency in flow design tools and familiarity with speech recognition software and voice interaction design platforms.
• Collaboration: Experience working in an Agile/Scrum environment, collaborating with cross-functional teams including IT, business, and UX.
• Communication: Exceptional verbal and written communication skills, with the ability to clearly articulate design concepts and decisions to non-technical stakeholders.
What You Have:
• Experience: Professional experience in UX design, conversational AI design and dialogue design.
• UX Expertise: Deep understanding of user-centered design principles and methodologies, including prototyping, wireframing, and user testing.
• Problem-Solving: Strong strategic mindset with the ability to decompose complex challenges and drive innovative, business-aligned solutions.
Nice To Have Experience:
• Collaborating with stakeholders to define the overall UX strategy and goals of a project or product.
• Leading strategy, road mapping and discovery sessions
• Working with Amazon Lex
Job Overview: The Designer, Conversational AI will play a pivotal role in crafting user-centered conversational experiences that enhance customer interactions via natural language IVR (Interactive Voice Response) systems. This role involves gathering business and user requirements, analyzing data, designing call flows, writing clear and engaging dialogues, and tuning the training for the NLU. The ideal candidate will combine expertise in conversational design, UX principles, and an understanding of voice technologies to deliver exceptional, customer-focused self-service solutions.
Key Responsibilities:
• Design: Design and optimize conversational flows that provide a high- quality, consistent customer experience to meet both business objectives and user needs.
• Collaborative Consultation: Partner with business stakeholders to understand evolving requirements and translate them into designs that align with both customer needs and organizational goals.
• User-Centered Design: Create engaging, intuitive voice experiences by defining user flows that drive exceptional customer satisfaction and operational efficiency.
• Conversational Dialogue: Write clear, natural-sounding dialogues that
align with brand voice and customer expectations, while anticipating user responses to ensure smooth interactions.
• Testing s Optimization: Participate in testing and data analysis to assess the performance of conversational flows. Use findings to refine interactions, improve user experience, and drive continuous improvement.
• Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure alignment on goals and seamless execution.
• Usability s Performance Monitoring: Analyze usage data and performance metrics to provide actionable insights, optimize designs, and ensure the effectiveness of the experience.
What You'll Do:
• Lead the development of conversational AI designs that balance business needs, user needs, and technical feasibility.
• Make data-driven decisions through the analysis of performance metrics, optimizing call flow and user interactions.
• Create user flows, wireframes, prototypes, and detailed design specifications, ensuring high-quality design documentation and clear communication.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
EMPLOYEE COMMENTS