NEW JOB OPENING
CUSTOMER ACCOUNT SPECIALIST
IN Richmond, VA, USA!

 

Date Posted: 01/31/2025
Hiring Organization: Rose International
Position Number: 477537
Job Title: Customer Account Specialist
Job Location: Richmond, VA, USA, 23231
Work Model: Hybrid
Shift: Mon to Fri The primary hours while in training are 8:00am to 5:00pm. Once they are trained to take “lights out” calls those hours could vary depending on the needs of the business. Most likely the schedule can be anywhere from 8 - 5pm to 8:30 - 5:30pm.
Employment Type: Temp to Hire
Estimated Duration (In months): 13
Min Hourly Rate($): 19.50
Max Hourly Rate($): 19.50
Must Have Skills/Attributes: Call Center, Customer Service

 

Job Description
***Only qualified Customer Account Specialist candidates located near the Richmond, VA area to be considered due to the position requiring an onsite presence***



Required Education:

• High School/ GED required



Preferred Education:

• Associate degree preferred, not required



Required Skills:

• Must have customer-facing experience (in person or phone): 2 years or more

• Must have strong computer skills (Microsoft office, video conferencing, etc.)

• Must be able to multi-task between activities and screens during customer interactions

• Experience working with the public where the customer experience is the main focus



Preferred skills:

• Bi-lingual is wonderful, but not required



Preferred Years of Experience:

• Minimum 2+ years of experience in a inbound call center environment

• It would be a plus to also have experience with utilities



Soft Skills required:

• Must have STRONG interpersonal communication skills with customers, supervisors, peers





Customer Account specialist responsibilities:

• Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries

• High bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers

• Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of client’s Customer Account Management team for years to come

• Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed



  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

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