Date Posted: 10/22/2024
Hiring Organization: Rose International
Position Number: 473236
Job Title: Customer Service Associate
Job Location: Cape Girardeau, MO, USA, 63701
Work Model: Hybrid
Shift: Will not exceed 30 Hours a week. There is no set schedule, but the core hours are from 8-5 with weekends included and not to exceed 30 hours. Must be avail Mon- Sat Would like to see candidates in Cape Girardeau, Columbia, and Saint Louis, MO.
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 24.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: Computer Literacy, Customer Service, Customer Support, Verbal Communication, Written Communication
Job Description
• There is not a set schedule, but the core hours are from 8-5 with weekends included and not to exceed 30 hours.
• Please disregard the office location, this is a hybrid from home 50% and 50% at community agencies close to the city in which candidates live.
• Would like to see candidates in Cape Girardeau, Columbia, and Saint Louis, MO - Please specify location on resume
EDUCATION
• A high school diploma or GED is the minimum requirement; however, some college education is preferred.
EXPERIENCE
• Prior experience in a high-output, accuracy-intensive environment is crucial.
• Candidates should demonstrate a strong track record of maintaining high levels of accuracy and efficiency in their work.
REQUIREMENTS
• Will need reliable transpiration to drive to Community Action sites
• Must be available Monday – Saturday
• Must have high level of compassion and communication
TECHNICAL SKILLS
• Working knowledge of Microsoft applications and various web-based and server-based software applications is essential.
• Familiarity with database management and data entry systems will be advantageous.
COMMUNICATION SKILLS
• Excellent written and verbal communication skills are necessary.
• The ability to effectively communicate with customers, particularly in crisis situations, is essential to providing quality support and resolution.
INTERPERSONAL SKILLS
• Strong interpersonal and customer service skills are required.
• Candidates should be adept at building rapport with customers and working collaboratively with team members and community partners.
DUTIES
• Data Management: Ensure that all data is entered accurately and efficiently into a variety of databases, maintaining a high level of attention to detail to guarantee the integrity of our records. This includes regularly reviewing and verifying data entries for completeness and correctness.
• Applicant Screening: Perform thorough and detailed screenings of applicants to assess their eligibility for various programs. This involves reviewing applications to ensure all necessary documentation has been submitted and meets the required standards.
• Customer Outreach: Proactively contact customers by phone or email to obtain any missing information or documentation. This requires strong communication skills and the ability to convey the importance of providing complete information for processing applications.
• Customer Service: Maintain a positive and professional customer service attitude at all times. Handle customer inquiries and issues with a friendly, patient, respectful, and professional demeanor, ensuring that all interactions reflect the values of our organization.
• Confidentiality and Integrity: Handle sensitive information with the utmost integrity, tact, and discretion. Ensure that all customer data and personal information are kept secure and treated with confidentiality.
• Event Coordination: Assist in the scheduling and organization of community outreach events. This includes coordinating logistics, preparing materials, and ensuring that events run smoothly.
• Community Representation: Represent Company at community outreach events, engaging directly with customers, agencies, and coworkers. Build and maintain positive relationships within the community, effectively communicating - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
EMPLOYEE COMMENTS