Date Posted: 09/20/2024
Hiring Organization: Rose International
Position Number: 471474
Job Title: Customer Services Support Operator
Job Location: Cary, NC, USA, 27518
Work Model: Onsite
Shift: 8AM-5PM
Employment Type: Temporary
Estimated Duration (In months): 3
Min Hourly Rate($): 20.30
Max Hourly Rate($): 20.30
Must Have Skills/Attributes: Customer Service, HVAC, Interpersonal Skills, SAP
Job Description
Description:
• Experience supporting HVAC mechanical and security for sending dispatchers.
• Dispatching for 8-9 technicians
• Must be Reliable
• Mechanical knowledge- if they get a call will know the difference for automation and mechanical support.
• Can understand the lingo of what the customer needs support with
• Would like to convert, but unable at this time. Possible in the new year
• Office moving so partially remote. (be discussed during interview)
• Goal is someone familiar with the Raleigh NC environment. Where dispatching will primarily be done.
• Currently Short 2 dispatcher and replacing.
• Having knowledge of HVAC is HUGE since this is who they will be dispatching technicians for.
• SAP a HUGE plus
• MS Office Suite
• Will be completing Service coordination.
• Taking calls and email requests for dispatching technicians.
• Hybrid- but need to be Raleigh NC.
Responsibilities:
• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Schedule resources to support standard service agreements.
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices.
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
Qualifications:
• High school diploma or state-recognized GED required; Associate degree preferred
• Excellent organizational and interpersonal skills
• Ability to read and understand customer service contracts
• Familiarity or experience with HVAC, Fire Alarm, or Security systems preferred
• Proficient in Microsoft Office and business software systems (e.g., SAP)
• Good verbal and written communication skills in English
• Qualified applicants must be legally authorized for employment in the United States - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
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