Date Posted: 12/20/2024
Hiring Organization: Rose International
Position Number: 475868
Job Title: Customer Services Professional
Job Location: Irving, TX, USA, 75063
Work Model: Onsite
Shift: 10 PM to 6 AM
Employment Type: Temp to Hire
Estimated Duration (In months): 13
Min Hourly Rate($): 18.00
Max Hourly Rate($): 18.00
Must Have Skills/Attributes: CMS, Customer Service, Microsoft Windows, Microsoft Word
Job Description
***Only qualified Customer Service candidates located near the Irving TX area to be considered due to the position requiring an onsite presence***
Responsibilities
• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives, processes and dispatches after hour calls for service.
• Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
• Generates service tickets within the service database on customer requests for service.
• Monitors, supports and troubleshoots alarm systems.
• Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
• After dispatch, logs call into system activity report.
• After hours only, contacts and dispatches on-call service technicians.
• Generates statistical or investigative reports for management.
• Dispatch appropriate authorities upon receipt of alarm signals.
• Continuously monitor alarm signal queue Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Promote good listening skills.
• Communicate clearly and effectively with customers and agencies.
• Manage length of calls.
Required Skills and Education:
• Attend monthly training sessions.
• Be familiar with emergency procedures.
• Review and critique recorded conversations for purposes of improving customer interaction skills
• H.S. Diploma or State Board of Education certified GED along with Related/equivalent experience or Associates Degree required.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus. 1-3 years Sales or Customer Service experience.
• Prior security call center experience is preferred. ACD knowledge helpful.
• Good verbal and written communication skills to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic fast paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Windows (Word) and the internet. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
EMPLOYEE COMMENTS