Date Posted: 10/25/2024
Hiring Organization: Rose International
Position Number: 473415
Job Title: Contact Center Specialist
Job Location: Temple, TX, USA, 76508
Work Model: Onsite
Employment Type: Temp to Hire
Estimated Duration (In months): 12
Min Hourly Rate($): 17.50
Max Hourly Rate($): 17.50
Must Have Skills/Attributes: Customer Service, Data Entry, Typing
Job Description
Schedule Notes:
3 openings with different shift timings Between 7 AM to 7 PM (8 hours shifts)
Monday - Friday
Temp to perm- yes
On-site
Parking included
High School Diploma
Top Skills- Customer Service, Typing, Computer knowledge. Call Center experience needed. Medical Terminology a plus.
Manager looking for customer service experience; call center preferred; no short tenures on resume; if they worked a contract, please state that on profile.
Description:
• Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.
WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)
• Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement. Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
• Verifies insurance coverage or determines patient self-pay responsibility and provides cost information. Schedules an appointment for the patient or family member with a financial counselor if appropriate.
• Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests.
• Communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement.
• Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff. Identifies emergent patient situations based on caller information and coordinates immediate triage. Responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution.
• The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
• The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Client .
KNOWLEDGE, SKILLS AND ABILITIES
• Excellent interpersonal and communication (oral and written) skills
• Excellent data entry, numeric, typing and computer navigational skills
• Experience in a call center, customer service and/or healthcare setting
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Ability to quickly assess a request, use electronic and paper resource materials and correctly respond to a customer
• Comfortable working in a fast paced constantly changing stressful environment
MINIMUM REQUIREMENTS ADDENDUM
• Must pass PSS or CCS training program and successfully complete competency exam to maintain position.
• Experience Preference: Prior customer service experience is strongly preferred - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
EMPLOYEE COMMENTS