NEW JOB OPENING
CUSTOMER SERVICE REPRESENTATIVE
IN Johnston, IA, USA!

 

Date Posted: 01/30/2025
Hiring Organization: Rose International
Position Number: 477417
Job Title: Customer Service Representative
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 39
Min Hourly Rate($): 15.00
Max Hourly Rate($): 18.00
Must Have Skills/Attributes: Customer Service, Microsoft Office

 

Job Description
Client Job ID: 40838



REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

• Skills in interpersonal communications, negotiation, and conflict resolution.

• Excellent written and verbal communication skills

• 6+ months experience with customer service/support experience.

• Proficiency with Microsoft Office products

• Strong computer, research and troubleshooting skills.

• Ability to work support hours and occasional holidays to support the business.



DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

• Knowledge of agriculture, turf (mowers) and utility vehicles.

• Prior work experience in Agriculture or Technology dealer channels.

• Associates or Bachelor''s degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.



Interviews will include behavioral based questioning

• Candidate will be asked to share specific examples. I would stress that we are looking for specific situations, actions taken by the individual, and the results.



The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.



Common calls and emails include:

• General product questions, availability, compatibility

• Ag, Residential and Commercial Turf, and Golf product issues/complaints

• Warranty registration, and extended warranty coverage

• Out of warranty assistance

• Parts and publications lookups

• Loyalty Rewards programs



Support hours fall between 7am - 6pm CST, Monday - Friday

• Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

• Candidate will work on-site five days a week

• Shifts are subject to change based on volumes.



SPECIAL CONSIDERATIONS:

• Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.

• Takes approximately 3-4 months from start date to reach full productivity.

• Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.

• The primary responsibilities for this opening could be for either Tier 1 or Tier 2 support.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.