Date Posted: 01/29/2025
Hiring Organization: Rose International
Position Number: 477307
Job Title: Customer Support Representative
Job Location: Marinette, WI, USA, 54143
Work Model: Onsite
Shift: 8am-4pm , Mon- Fri
Employment Type: Temporary
Estimated Duration (In months): 11
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Administrative, Customer Support, JD Edwards, SalesForce, SAP
Job Description
Description:
Required Education: High school diploma or its equivalent
QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITES)
• 3+ years of experience with Customer Support
• CRM experience with Salesforce.com, SAP and JD Edwards
• Bilingual skills a plus
Customer Support Specialist Responsibilities:
• As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Client Fire Suppression parts and product and positively interact with customers both verbally and written.
• Part of your day-to-day tasks include:
• Handle customer complaints
• Review and close disputes with collections team.
• Follow up and coordinate internal resolution to customer complaints
• Handle RMAs/credits
• Manage cases in Salesforce.com
What We Look For:
• Problem solving skills
• Proactive mindset
• Agile – work in fast paced environment with quickly changing priorities
• Ability to manage tasks effectively
• Active Listening skills
• CRM experience with Salesforce.com, SAP and JD Edwards
• Attention to detail
• Proficiency with Microsoft Office Suite
• Bilingual skills a plus
Industry: fire, HVAC, and security equipment
Estimated Start Date- 02/03/2025
Travel: NA
Dress code: Business Casual
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
EMPLOYEE COMMENTS