Date Posted: 01/08/2025
Hiring Organization: Rose International
Position Number: 476313
Job Title: Hospitality Specialist
Job Location: Cleveland, OH, USA, 44113
Work Model: Onsite
Employment Type: Temp to Hire
Estimated Duration (In months): 3
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Computer Literacy, Customer Service, Hospitality
Job Description
Education:
• Requires high school diploma or GED
Typically Required:
• 1-2 years of related hospitality and office experience.
• May require a valid driver’s license and minimum levels of auto insurance coverage per Client.
• Ability to communicate clearly both verbally and in writing.
• Capable of working in a fast-paced environment.
• Excellent customer service skills and organization skills.
• Basic computer and office equipment skills.
• Ability to meet/exceed customer expectations.
• Ability to follow directions.
• Maintain a clean and safe work area.
• Ability to work as a team or individually.
Job Duties and responsibilities:
• Responsible for conference room booking and room conflict resolution, book travel, expense reporting
• Conflict management and resolution of conference room bookings
• Work with cross-functional teams (AV, IT, Facilities, Concierge) to coordinate events and client meetings
• Responsible for appearance/maintenance of all hospitality/facilities areas
• Support clients and team through excellent communication and professional level skills
• Prepare for key client visits / liaise with Building Security staff
• Convert monthly volumes into Monthly Management report along with creating customized reporting for client
• Oversees catering program for sites and ensures quality
• Works closely with Facilities Management to ensure function and maintenance of meeting space.
• Develops and maintains Standard Operating Procedures for visitor access as well as special requests
• Ensures SOPs are consistently followed (i.e., mail procedures, visitor access, new hire procedures, office seating)
• Holds Client Lead Communication Meetings: Communicate daily with internal and external clients
• Maintains communication with Site Managers and guides and assist with any employee relations or performance issues.
• Responsible for catering and beverage orders as well as coordinating details with the Hospitality Manager, staff, reception, office support and building management when necessary.
• Process and follow up on all catering orders. Along with providing daily guidance and direction to Hospitality Specialists regarding workflow, catering issues, logistics; events, etc.
• Manage client vendor relationships/validating vendor invoices and submitting for processing
• Provide advanced administrative skills in typing, proofreading, and editing various documents, coordinates projects, events, firm meetings and other initiatives requiring the ability to work independently.
• Manage and or/assist with various internal and external events and coordinate all office wide special events and projects with identified client
• Create and bring new ideas for firm team buildings events
• Assisting with cleaning kitchens, stocking supplies, and tracking inventory.
• Greet visitors/guests -validate against guest list, provide badge, parking validation as necessary
• Serve as company concierge in regard to guests, clients, staff, providing tours of facilities,
• Coordinate catering for meetings with support staff and caterers
• Maintain and update company phone & speed dial lists
• Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times
• May assist with daily management of facilities
Physical Requirements:
• 50lbs. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
EMPLOYEE COMMENTS