NEW JOB OPENING
CUSTOMER SERVICE SPECIALIST
IN Columbus, OH, USA!

Required Education:

• High school diploma or equivalent required



Preferred Education:

• Undergraduate degree in finance, business administration, insurance, economics, communications



Preferred Certification:

License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system.



Required Skills:

• One year of experience in customer service, sales-related occupations, Banking/Insurance Industry



Required Experience:

• Knowledge of various insurance products and the sales process.

• Solid understanding of the state and local laws is necessary to understand the legal implications of certain product features in different states.

• Excellent verbal and written communication skills to effectively communicate with others.

• Proficiency with computers and common office software.

• Ability to understand general aspects of plan/contract and utilize technology to enhance conversations with customers.

• Other criteria, including leadership skills, competencies, and experiences may take precedence.



Customer Service Representative provides extraordinary care to our members, partners, plan sponsors, and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general accounts, plan fees or plan inquiry questions will be key to success. Additionally, you’ll effectively interpret and articulate Client marketing strategies when communicating with customers.



Job Responsibilities:

• Receives and responds to incoming calls from investment professionals, plan sponsors, and members on a variety of topics. Understand the different product suites, including the current line-up and products no longer sold that still require servicing.

• Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.

• Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our members better than anyone and using the information in a way that drives the relationship deeper.

• Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Client policies, firms, plan documents, and state and local laws.

• Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation, and/or benefits about the plan/contract.

• Analyzes problems to determine the proper course of action, striving for first-time final resolution. When necessary, work with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.

• Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assigned.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**