NEW JOB OPENING
CUSTOMER SERVICE AND EXECUTIVE ASSISTANT
IN Nashville, TN, USA!

 

Date Posted: 03/20/2025
Hiring Organization: Rose International
Position Number: 480019
Job Title: Customer Service and Executive Assistant
Job Location: Nashville, TN, USA, 37203
Work Model: Hybrid
Shift: Hybrid : 1 day a week in office; will eventually work in the office 3 days a week.
Employment Type: Temporary
Estimated Duration (In months): 10
Min Hourly Rate($): 20.00
Max Hourly Rate($): 21.00
Must Have Skills/Attributes: Administrative Assistant, Adobe Acrobat, MS Excel

 

Job Description
Required Education & Experience:

• High school diploma or GED required.

• 5-7 year’s customer service-related experience required.



Preferred Education:

• College degree preferred



Required Skills:

• Data Analysis.

• Ability to accurately document and record customer/client information.

• Previous experience with computer applications, such as Microsoft Office.



Preferred Skills:

• Previous experience with insurance experience but not necessary.

• Prior P&C insurance experience



Require Soft Skills

• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.

• Ability to work independently and manage one’s time.

• Attention to detail

• Quick learner

• Team oriented

• Effective Communication.

• Problem Solving.



Job Responsibilities:

• Addressing and resolving customer issues and inquiries. Ensuring all customer communication is documented.

• Identifying issues and determining the appropriate course of action for effective resolution.

• Processing results from analysis of data.

• Execution of customer service standard processed. Maintaining customer accounts and relationships.

• Customer Service portal and email box inquiries.

• Customer account reconciliation.

• Reviewing and researching customer requests related to disputed transactions, refunds, payment instructions, etc.

• Assist with incoming and outbound customer calls.

• Daily interaction and collaboration with the team are expected to complete complex daily tasks.



Work environment:

• Hybrid (remote & in-person).



Disqualifiers/Red Flags:

• Required to live in Nashville and if they need to relocate, they need to be in Nashville since day one and relocate at their own expense.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.