NEW JOB OPENING
CUSTOMER SUPPORT ENGINEERING
IN Lansing, MI, USA!

Notes:- (Annual renewal of assignment)

• Communicates effectively and quickly when plant Quality Concern Notifications are issued

• Ability to present the status of issue resolution to plant management team

• Key interface with Quality.

• Knowledge of the supplier’s manufacturing process.

• Facilitator for visits from the supplier's corporate office.

• Understand whether the supplier is design responsible.

• Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place.

• Knowledge of Specifications.

• Participates with Incoming Quality during investigation of emerging quality concerns

• Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered

• Ensures clean cutoff including parts in transit and sitting in trailers at the Ford plant

• Verifies certified stock is being used on the line

• Verifies daily that suspect stock is quarantined or shipped back to the supplier and not re-introduced to the assembly line

• Understand part return process for parts shipped.

• Has appropriate means to test/check parts (functional/visual)

• Effectively drives closure to all issues and communicates status through PCA to affected parties

• Handles disputes with IQ.

• Attends IQ meetings (if applicable)

• Supports Bi-Weekly Top Supplier Meetings (if applicable)

• Supports daily Plant Quality Meetings (if applicable)

• Knows the supplier manufacturing processes & poka yokes.

• Is trained in problem-solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.

• Conducts a surveillance audit in the assembly plant for ECB issues and internal assembly plant concern rejects.

• Obtain plant clean point and verify that certified stock is being used on the line.

• Follow up with their plant contacts and ensure that 8Ds are send to the plants on time.

• For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.

• Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are sending to the plants on time.



QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Years of experience 2- 5

• Education level - BS Engineering Degree or equivalent STEM Major



PREFERRED SKILLS

• Proficient Microsoft Office Skills

• Excellent Organization Skills

• Excellent Communication Skills

• Presentation and Management Skills

• Prior Wiring Harness Engineering Experience

• Troubleshoot wiring harness problems.

• Knowledge of vehicle electrical Structure

• Engineering blueprints reading and interpretation.

• Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans.

• Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow.

• People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.

• Multifunctional comfortable to follow up several projects at the same time.

• Supports and exemplifies client values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration.

• Organized and self-sufficient professional.

• Open to travel.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**