NEW JOB OPENING
CUSTOMER SUPPORT - PRE & POST SALES
IN Jackson, MS, USA!

 

Date Posted: 01/20/2025
Hiring Organization: Rose International
Position Number: 476881
Job Title: Customer Support - Pre & Post Sales
Job Location: Jackson, MS, USA, 39212
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Billing, Customer Service, Customer Support, Sales, SalesForce

 

Job Description
***Only qualified Customer Technical Services Analyst candidates located near the Toronto, ON, CAN area to be considered due to the position requiring an onsite presence***



Expertise with the following tools and process is required:

• Salesforce

• Viewing Client contracts in DocViewer and Salesforce

• Analyzing the Customer Service Record (CSR)

• Legacy S&B and Legacy T billing systems including Enterprise Bill Viewer (EBV), Universal Biller Account Manager (UBAM), ACIS, BOCRIS, BOSS, CABS, BOCABS, and UB

• Legacy T Disconnects

• Legacy S & B Disconnects

• Filing ETF Waivers & Termination Calculations

• Reduced Data Set (RDS) Process

• Sales Express

• ROME

• MyPrice

• Pricer-D

• Igloo

• ASAP

• Address Validation & Service Qualification (AVSQ) Tool

• MyTracker Tool



Contractors will be responsible for customer-facing tasks including:

• Pricing

• Ordering

• Contracting

• Bill Review

• Billing Resolution

• Credit/Collections Submissions

• Disconnects

• Contract Renewals Staffing Requirements:

• Resources are responsible for providing pre and post sales customer service support to customers in the Government, Education, and Medical segment of Client.



Key Roles and Responsibilities:

• Work under direct supervision of a manager.

• Accept tasks from a SalesForce Support Request queue.

• Interact directly with customers in a pre and post sales capacity.

• Use various systems and tools to extract, analyze and customize data for stewardship reports that include provisioning, maintenance and billing items.

• Partner with internal and external organizations to ensure customer specific issues are addressed in a timely manner.

• Bring resolution to issues, engaging other depts. as necessary and being champion for status reports back to the customer.

• Maintain a positive customer relationship.

• Support implementation of customer projects

• Assures successful implementation of service agreements and provide reports/tools to measure performance based on those agreements.

• Ensure billing matches contracts, rate tables, pricing schedules, and promos

• Confirm provisioning information, resolves billing errors

• Conduct first bill review with customer

• Research existing contracts and terms and complete contract renewals

• Prepare and deliver pricing

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

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