NEW JOB OPENING
CUSTOMER SUPPORT REPRESENTATIVE
IN Remote, USA!

 

Date Posted: 02/04/2025
Hiring Organization: Rose International
Position Number: 477667
Job Title: Customer Support Representative
Job Location: Remote, USA
Work Model: Remote
Shift: Monday-Friday with hours of either 9:00am-5:30pm or 11:00am-7:30pm.
Employment Type: Temporary
Estimated Duration (In months): 6
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Call Center, Customer Service, Distribution, MS Excel, Order Entry, Order Management, SAP, Supply Chain, Transportation

 

Job Description
Education

Minimum Required: High School diploma; GED equivalent

Preferred Level: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience



Skills:

Systems used: Thirsty (Salesforce), S4 SAP Supply Chain, Client Catalog, Excel.

• Superior Communication skills

• Strong Microsoft Office skills (Excel, Teams)

• Proficiency with technical troubleshooting of common computer-related issues.

• Ability to learn new software quickly.

• Excellent problem-solving skills

• Customer relationship skills

• People relationship skills



Experience:

Minimum Required:

• 1 year Customer Facing role

• 1 year Call Center experience

Preferred Level:

• 3 years Customer Facing role

• 3 years Call Center experience



Type of activities managed

• Order entry

• Expedited orders

• Customer order change request

• Customer pick up

• Customer credits

• Transportation issues

• General product information

• Over, short, and damaged process

• Transportation method change

• Duplicate, missing, or incorrect orders

• Website troubleshooting

• Identification and correction of EDI order issues

• System uploads for large orders and returns

• Website Registration assistance



This role is responsible for providing dedicated support for our customers and business partners by processing orders and inquiries. The OCSR will research and resolve issues for Client Parts and Client Catalog customers and business partners using EPSC order management systems based on established service level agreements.



Key Activities:

• Provides single point of contact for Client Parts and Client Catalog Customers. Responsible for receiving phone calls via Genesys Cloud and emails from customers or internal stakeholders via Thirsty Order Inquiry. Customer issues and resolutions must be captured and documented correctly.

• Manage Customer Orders - Create orders as needed to meet customer requested arrival dates.

• Responsible for working with appropriate Parts & Client Catalog stakeholders to resolve issues and provide resolution to customers.

• Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals.

• Recommend systems and process improvements.

• Ad hoc projects – Assist with special projects as needed.

Key Skills

• Strong customer service, problem solving, issue resolution, and communication skills.

• Building collaborative relationships

• Knowledge of and experience with Thirsty (Salesforce), SAP Supply Chain S4, Genesys Cloud desired. Ability to become proficient in systems quickly.

• Sense of urgency, detail oriented..

• Express ideas precisely, persuasively and effectively; listen and respond appropriately to Customers and co-workers and all levels of management in an effective professional manner.

• Commitment to and passion for continuous improvement.

• Ability to operate independently with minimal daily supervision.



Preferred Level:

• Manage customer issues, analyzing opportunities and providing system and process solutions that meet or exceed Customer expectations.

• Proven record of successful Customer relationship skills

• Proven Communication skills

• Proven Operational experience

• Experience with SAP S4, Salesforce
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.