NEW JOB OPENING
DATA MIGRATION FIELD SUPPORT TECHNICIAN
IN Boise, ID, USA!

Location: Boise, Idaho and requires the resource to be fully onsite for the role, but also requires the ability to travel throughout the state.



Required/ Desired Education and Experience:

• Three years of IT support experience.

• Bachelor’s Degree preferred.



Required / Desired Skills:

• Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.

• Troubleshooting and maintaining Active Directory users, computers, groups and policies.

• Onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions

• Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace.

• Troubleshooting Microsoft Windows 10 and 11.

• Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts

• Basic network (wired and wireless) configuration and troubleshooting including ping and trace route

• Travel throughout the State of Idaho



Job Responsibilities:

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.

• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.

• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.

• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.

• Installs, configures, and maintains software on mobile devices.

• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.

• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.

• Works closely with court staff and local administration with office moves, adds, and changes as required.

• Corresponds with users and staff concerning issue status, resolution, and task completion.

• Escalates issues are to other members of the technical services team as appropriate.

• Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.

• Attends meetings as required.

• Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions.

• Experience migrating end user emails and documents to Outlook and OneDrive.

• Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred.

• Experience troubleshooting with Microsoft Windows 10.

• Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts.

• Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred.

• Knowledge of court processes and court information systems preferred.

• Skill in providing excellent customer service.

• Ability to travel throughout the state as needed.

• Ability to communicate effectively verbally and in writing.

• Ability to understand impacts of software, system, or application changes on customers.

• Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.

• Ability to work independently.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**