Date Posted: 10/07/2024
Hiring Organization: Rose International
Position Number: 472352
Job Title: Voice Scope Desktop Engineer
Job Location: Stamford, CT, USA, 06903
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 30.00
Max Hourly Rate($): 42.00
Must Have Skills/Attributes: Avaya, Service Level Management, ServiceNow, Zoom
Job Description
***Only qualified Desktop Engineer candidates located near the Stamford, CT area to be considered due to the position requiring a 100% onsite presence***
Required Skills and Experience:
• Exposure to trade floor support and trader voice telephony including: IPC/AVAYA/ZOOM
• General understanding of telephony solutions and wider integrations (such as private wires and voice recording)
• Capable of supporting telephony issues at users desks and the ability to escalate to 2nd/3rd line teams as necessary
• Use of IT Service Management tools such as Service Now
• Ability to work as part of an onsite team covering a wide range of desk side support activities
We are seeking a Desktop Engineer-Voice Scope that will be responsible for providing 1st contact support for all desk end voice related incident and request management tasks.
Desktop Engineer Responsibilities:
• Deployment testing of new telephony devices (IPC dealer-board/Avaya handsets/headsets etc.)
• Troubleshooting user related incidents and escalating to 2nd/3rd for further investigation/instruction where needed- Support day-to-day IPC related incidents and voice requests at users desks
• Support day-to-day Avaya Telephony and Zoom related faults at user’s desks
• Coordinate and communicate with 2nd/3rd support teams to log incidents with third parties such as IPC
• Maintain regular communication with the customer and management on progress/status of owned incidents or requests
• Maintain accurate records of incident investigations and progress in the incident management system
• Provide support to other engineers in the team as required
• Support locally out of hours after changes or during major incident scenarios
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
EMPLOYEE COMMENTS