Date Posted: 01/14/2025
Hiring Organization: Rose International
Position Number: 476626
Job Title: Desktop Engineers IV
Job Location: Stamford, CT, USA, 06901
Work Model: Onsite
Employment Type: Temp to Hire
Estimated Duration (In months): 13
Min Hourly Rate($): 32.00
Max Hourly Rate($): 36.00
Must Have Skills/Attributes: Avaya, IT, Management, ServiceNow, Testing, Zoom
Job Description
• Desktop Engineer IV Voice Scope
• Providing 1st contact support for all desk end voice related incident and request management tasks such as:
• Deployment testing of new telephony devices (IPC dealer-board/Avaya handsets/headsets etc.)
• Troubleshooting user related incidents and escalating to 2nd/3rd for further investigation/instruction where needed- Support day-to-day IPC related incidents and voice requests at users desks.
• Support day-to-day Avaya Telephony and Zoom related faults at users desks.
• Coordinate and communicate with 2nd/3rd support teams to log incidents with third parties such as IPC.
• Maintain regular communication with the customer and management on progress/status of owned incidents or requests.
• Maintain accurate records of incident investigations and progress in the incident management system.
• Provide support to other engineers in the team as required.
• Support locally out of hours after changes or during major incident scenarios.
Skills Required:
• Exposure to trade floor support and trader voice telephony including: IPC/AVAYA/ZOOM.
• General understanding of telephony solutions and wider integrations (such as private wires and voice recording).
• Capable of supporting telephony issues at users desks and the ability to escalate to 2nd/3rd line teams as necessary.
• Use of IT Service Management tools such as Service Now.
• Ability to work as part of an onsite team covering a wide range of desk side support activities - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
EMPLOYEE COMMENTS