Date Posted: 04/01/2025
Hiring Organization: Rose International
Position Number: 480583
Job Title: Desktop Engineer
Job Location: Old Westbury, NY, USA, 11568
Work Model: Onsite
Shift: 8:30 AM - 5:00 PM
Employment Type: Temporary
Estimated Duration (In months): 25
Min Hourly Rate($): 30.00
Max Hourly Rate($): 40.00
Must Have Skills/Attributes: Analog, Desktop Support, IT, Technical Support, Voice Communications, VOIP
Job Description
Required Education:
• Bachelor’s Degree
Required Skills, Experience, and Knowledge:
• Proven experience in desktop engineering, technical support, or IT operations, preferably in a higher education or enterprise environment.
• Strong working knowledge of voice communication systems, AV technologies, and desktop hardware/software.
• Experience with enterprise IT tools including KACE, JAMF, TeamDynamix, and LogMeIn Rescue
• Familiarity with Crestron systems and campus AV environments.
• Excellent communication, documentation, and customer service skills.
• Ability to work independently while also collaborating effectively with diverse campus constituents.
• Must live within 15-20 miles of SUNY Old Westbury to ensure rapid response and on-site support availability.
• White glove executive support experience is a strong plus.
• Occasional evening and weekend hours required
Desktop Engineer Job Responsibilities:
• Provide technical support to campus users by diagnosing and resolving hardware, software, and peripheral issues.
• Install and support computers, mobile devices, printers, and lab equipment across academic and administrative environments.
• Maintain and support enterprise communication systems including:
i. Alcatel-Lucent VOIP and OmniVista 8770
ii. OpenTouch Voicemail
iii. Redbox voice recording (VOIP, radio, analog)
iv. Microsoft Teams Voice (deployment and management)
• Manage and deploy devices using KACE and JAMF endpoint management platforms.
• Process and resolve service tickets using TeamDynamix.
• Provide support for LogMeIn Rescue remote access tools.
• Troubleshoot and support AV systems including Crestron and assist with basic audio production.
• Manage campus printing solutions through PaperCut.
• Maintain IT equipment inventory, service records, and system/network access control for supported environments.
• Collaborate with vendors and technical support teams for issue resolution.
• Assist in supervising student workers within the service desk function.
• Deliver executive-level white glove IT support as needed.
*Offers are contingent upon successful completion of background check requirements*
No parking provided at this location.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
EMPLOYEE COMMENTS