Date Posted: 09/03/2024
Hiring Organization: Rose International
Position Number: 470360
Job Title: Infrastructure Engineer
Job Location: San Francisco, CA, USA, 94105
Work Model: Onsite
Shift: M-F (regular business hours)
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 60.00
Max Hourly Rate($): 63.79
Must Have Skills/Attributes: API, Technical Support, Testing, Zoom
Job Description
We are seeking an innovative and skilled Unified Communications (UC) Engineer to join our team as a contractor. The successful candidate will play a pivotal role in developing, enhancing, and supporting advanced conference room systems, ensuring seamless communication and collaboration across our organization. This role requires a proactive problem-solver with a deep understanding of UC technologies, capable of designing and implementing cutting-edge solutions that elevate productivity and user experience. The ideal candidate will have experience in automation and leveraging APIs to integrate systems and software, creating a cohesive and efficient environment.
Qualifications:
• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
• Proven experience as a UC Engineer or in a similar technical role, with a strong focus on engineering, problem-solving, and automation
• In-depth knowledge of UC technologies such as Microsoft Teams, Zoom, Polycom, Logitech, Neat, etc.
• Strong understanding of network protocols, IP telephony, and audio-visual systems
• Experience with APIs and integrating various systems and software
• Excellent troubleshooting and problem-solving skills, with a proactive approach to issue resolution
• Ability to work independently and manage multiple tasks simultaneously, with strong communication and interpersonal skills
• Relevant certifications (e.g., Microsoft Certified: Teams Administrator) are a plus
• Proven experience in developing, implementing, and supporting audio-visual and IT solutions for conference rooms or similar environments
• Proficiency in creating and following detailed testing plans and documentation
Infrastructure Engineer Responsibilities:
-Engineering Solutions:
• Design and implement state-of-the-art audio-visual and IT solutions for conference rooms, incorporating the latest technologies
• Upgrade existing systems to enhance functionality and performance, ensuring they meet current and future organizational needs
• Collaborate with stakeholders to understand requirements, develop tailored solutions, and deliver high-quality implementations
• Develop and deploy automation solutions to streamline conference room operations and enhance user experience
-Technical Support and Maintenance:
• Provide expert technical support for conference room systems, including video conferencing and audio-visual equipment
• Troubleshoot and resolve complex UC system issues to ensure minimal downtime and maximum efficiency
• Perform regular maintenance and updates on conference room equipment and software, ensuring optimal performance
-Integration and Innovation:
• Leverage APIs to integrate various systems and software, creating a cohesive and efficient UC environment
• Develop and execute comprehensive testing plans for new and existing technologies, ensuring all systems meet quality and performance standards before deployment
• Identify and resolve bugs, compatibility issues, and performance bottlenecks, continuously improving system reliability
• Stay up-to-date with the latest trends and advancements in UC technologies, recommending and testing improvements
-Collaboration and Training:
• Work closely with internal IT teams and external vendors to implement and optimize UC solutions
• Conduct user training sessions to ensure employees are proficient in using conference room technologies, enhancing their productivity
• Document and maintain detailed records of support activities, configurations, and system changes, ensuring transparency and knowledge sharing
-Monitoring and Reporting:
• Monitor and manage the performance of UC systems, proactively identifying and addressing potential issues
• Prepare detailed reports on system performance, issues, and improvement recommendations, providing actionable insights for continuous improvement
Work Environment:
• This position may require occasional after-hours or weekend work to address urgent issues or perform maintenance tasks
• Ability to lift and move conference room equipment as needed - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
EMPLOYEE COMMENTS