Date Posted: 12/02/2024
Hiring Organization: Rose International
Position Number: 475018
Job Title: Customer Service Engineer
Job Location: E Walpole, MA, USA, 02032
Work Model: Onsite
Shift: Tuesday to Saturday; 7:00 AM to 4:00 PM
Employment Type: Temporary
Estimated Duration (In months): 3
Min Hourly Rate($): 33.65
Max Hourly Rate($): 33.65
Must Have Skills/Attributes: Automation, Customer Service, Problem Management, Repairing
Job Description
***Only qualified Engineering Professional candidates located near the Walpole, MA area to be considered due to the position requiring an onsite presence***
The Automation Customer Service Engineer is a site-based, customer-facing role that installs, services, maintains, and modifies automation equipment at customer sites. This highly visible role is a critical component of our holistic approach to solving our customer’s most difficult problems. Specialized training will be provided in order to ensurethe quality in the work performed. The Automation Customer Service Engineer in most cases will report to an onsite manager. The majority of Automation Customer Service Engineers will report to the same facility each day. However, there will be times when work is required at other customer locations in support of the region. The ideal candidate will have some automation tracking experience in a fast-paced and demanding work environment.
Key deliverables will include:
• Provide service, preventative maintenance, modifications and installations on Client Diagnostics automation systems at customer site with minimal supervision.
• Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
• Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage company assets including, cell phones, computers, tools, inventory parts, etc.
• Establish and foster positive business relationships with customers and peers.
• Perform administrative duties including, but not limited to, recording of time worked, training, expense reports, etc.
• Provide ongoing feedback to customers and managers in regards to equipment repair status.
• Interfacing regularly with the technical support center in order to provide the highest level of customer care.
• Perform other service work as needed in support of the broader region and customer base.
Qualifications:
• High school diploma required. Associate's Degree in Electrical, Mechanical or similar engineering program preferred. Equivalent military training is preferred
• Generally, 8+ years of related experience.
• Previous experience servicing factory automation systems and/ or robotic systems and/or prior experience in diagnostics laboratories and relative instruments strongly preferred.
• Ability to work both individually and in an established team setting.
• Proven track record of strong customer service skills as well as excellent communication skills.
• Ability to interface with customers, peers, internal support center employees in a positive and professional manner.
• Must be able to utilize a computer and computer-based tools for reports, emails, and general communication.
• Willingness and ability to travel domestically and internationally at times for training.
• Willingness and ability to work different shifts, on-call, nights, and weekends in case of need.
• Demonstrated experience in continuous improvement.
• Ability to travel and provide service as needed for assigned area as well as other areas as needed.
• Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
EMPLOYEE COMMENTS