Date Posted: 10/25/2024
Hiring Organization: Rose International
Position Number: 473436
Job Title: Customer Support Engineering
Job Location: Wayne, MI, USA, 48184
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 3
Min Hourly Rate($): 40.00
Max Hourly Rate($): 42.00
Must Have Skills/Attributes: Engineering, Management, Microsoft Office, Troubleshooting
Job Description
Required Education:
• Bachelor's (BS) Engineering Degree or equivalent STEM Major
Required Qualifications/Skills/Experience:
• 2-5 years of experience
• Proficient Microsoft Office skills
• Prior wiring harness experience
• Troubleshoot wiring harness problems
• Knowledge of vehicle electrical structure
• Engineering blueprints reading and interpretation
• Knows the supplier manufacturing processes & poka yokes
• Trained in problem-solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.
• Excellent organization skills
• Excellent communication skills
• Presentation and management Skills
• Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans
• Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow
• People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction
• Multifunctional comfortable to follow up several projects at the same time
• Supports and exemplifies Client values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration
• Organized and self-sufficient professional
Job Duties:
• Communicates effectively and quickly when plant quality concern notifications are issued
• Ability to present status of issue resolution to plant management team
• Key interface with quality
• Knowledge of supplier’s manufacturing process
• Facilitator for visits from supplier's corporate office
• Understands whether supplier is design responsible
• Understands what parts are directed tier 2 with multi party agreements or bailment agreements in place
• Knowledge of Specifications
• Participates with Incoming Quality during investigation of emerging quality concerns
• Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
• Ensures clean cutoff including parts in transit and sitting in trailers at Client plant
• Verifies certified stock is being used on the line
• Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
• Understands part return process for parts shipped
• Has appropriate means to test/check parts (functional/visual)
Travel:
• Open to Travel - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
EMPLOYEE COMMENTS