NEW JOB OPENING
GLOBAL COMMUNITY MANAGER
IN Remote, USA!

Min Hourly Rate($): 60.00

Max Hourly Rate($): 65.00





Must-Have Skills

1 Copywriting

2 Previous community management experience

3 Proactiveness



Nice-to-have Skills

1 Previous creative execution

2 Social listening experience

3 Comfortability on being on camera



Years of Experience: 4+ years of experience



Degrees/Certifications Required: Bachelors Degree



We're looking for a Community Manager to join Content Studio team, focusing on our Business Brands official brand social accounts. This person will be the expert on our communities, and responsible for creating engagement strategies to deepen connections with our communities. This person should be passionate about all things small business and have a genuine interest in the latest trends in this space.



In this role, you will collaborate closely with our community management agency on engagement, reporting, and strategy. While the agency handles the day-to-day community management and moderation, you will be expected to analyze both quantitative and qualitative data and provide recommendations to execute against to improve the overall community experience.



You will also be an integral part of our community listening and insights engine, which serves our broader team responsible for building creative and messaging to serve our customers.



This is a highly collaborative role that will work cross-functionally with digital, creative, international programs, and product teams. The ability to navigate large cross-functional teams and working models while exhibiting strong decision making for impact is key.



Key Responsibilities

• Be the expert in our business communities. Know their interests and behaviors and how to best connect with them and keep them engaged. Be prepared to share these insights with the team at a regular cadence.

• Help craft our Business brands’ engagement strategies; Including tone of voice executions, pitching net-new engagement strategies, and finding new avenues to embed our brand in these communities to better support and serve Business Communities.

• Oversee and own vendor’s community management efforts, including their work replying to comments on owned content and engaging on outside content from @Metaforbusiness, @Instagramforbusiness, @whatsappforbuisness handles

• Analyze community data/relevant trends (e.g. sentiment, conversation trends in natively on platform & via social listening tools) and produce actionable recommendations and optimizations for community building and engagement

• Partner with Social Media Managers and Creative Strategists on creating community-first social creative and experiences. Includes text-based posts to surprise and delight, to IRL community engagement activations.

• Navigate and support crisis response team during peak moments, escalating sensitive community conversations and providing recommendations in those moments



Required Experience

• Passionate about Business Communities and excitement to be in this role.

• 4+ years of experience handling community management and social strategy for digital-first brands driving culture

• Is proactive in pitching ideas, taking ownership of your day-to-day work, and escalating wins that shine a spotlight on the amazing work this team does.

• Deep expertise and understanding of social platforms, community behaviors, and customer mindsets. Can share these insights in a concise and digestible manner.

• Strong copywriter, both for social copy and presentations

• Experience navigating sensitive, peak brand moments like crisis, issues, and news through the lens of social marketing

• Excellent account management and organizational skills. Agrees to reasonable deadlines and sticks to them.

• Understands intricately how all of the prominent social platform’s work - can publish if needed



Preferred Experience:

• Experience building queries in a social listening tool as well as optimizing and reporting

• Is familiar with MELTWATER, ASANA and BRANDWATCH tooling

• Content creation experience - IG reels, Tik Tok, Threads

• Managing Community groups in platforms like Facebook Groups, Discord, Reddit, etc.

• Stays up to date with Industry trends related to Community Management

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**