NEW JOB OPENING
HELP DESK ANALYST
IN Bismarck, ND, USA!

 

Date Posted: 12/10/2024
Hiring Organization: Rose International
Position Number: 475436
Job Title: Help Desk Analyst
Job Location: Bismarck, ND, USA, 58503
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 6
Min Hourly Rate($): 18.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Analytical Skills, Customer Service, Documentation, Testing, Troubleshooting

 

Job Description
Individual will work as a member of a team that provides support for hardware and software applications on a variety of computing platforms in a large, multi-system technology environment.

• Individual is responsible for testing, monitoring, troubleshooting, maintenance and technical support of computing systems and the specialized applications that run on those systems.

• Individual will utilize Microsoft’s System Center Configuration Manager (SCCM) to provide support and automation in this environment.

• Establish and maintain documentation files of computer hardware and software configurations.

• Train users on fundamentals of new operating systems, software applications, Microsoft Office productivity suites, devices and remote accessibility.

• Job requires specialized knowledge of practices, principles, standards, and guidelines as related to client technology support.

• Individual will be responsible primarily for the processing of incidents recorded by the customer services support center

• Processing of work requests submitted by customers.

• Individual must have strong customer service skills supporting users at all levels throughout the enterprise. Must be able to work well with people and possess strong communication skills as needed to effectively interpret and communicate highly technical information to non-technical and technical users.

• Individual must be able to perform in a fast-paced, progressive, and challenging team environment; possess strong analytical and problem-solving skills.

• Individual must also be able to work in a deadline intensive work environment and possess the organizational and multi-tasking skills needed to organize work and meet deadlines.



Nice to have:

• Professional certifications in hardware, operating systems

• Microsoft Office or other applications are helpful but not required.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.