NEW JOB OPENING
HELPDESK SUPPORT
IN Dallas, TX, USA!

 

Date Posted: 12/30/2024
Hiring Organization: Rose International
Position Number: 475991
Job Title: Helpdesk Support
Job Location: Dallas, TX, USA, 75244
Work Model: Hybrid
Shift: 8:00 am-5:00 pm
Employment Type: Temp to Hire
Estimated Duration (In months): 7
Min Hourly Rate($): 18.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Documentation, Healthcare, Helpdesk, MAC OS, Windows 10

 

Job Description
Required Education: High School Diploma.



Required Qualifications/Skills/Experience:

· Customer First’ Mindset and Collaborative

· 3 to 5 years of successful work with Service Desk or Helpdesk Support

· Experience supporting Apple iOS and iPad hardware, Windows 10/11 and hardware

· Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)

· Proven analytical and problem-solving abilities

· Experience with Help Desk ticketing systems

· Strong customer service skills (Written and verbal)



Helpdesk Support Overview:

•This position is responsible for providing technical and operational support to the Client’s Clinician Network (Providers) and Client’s employee groups.

•Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our Client mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments.

•You will be the First Point of Contact for our external providers and our internal Client employees.

•This role requires a customer-first mindset when interacting with all end users.



Job Duties:

•Provide day-to-day technical and application support for external clinician networks and internal client employees.

•Customer engagement via ticketing system, inbound and outbound, and email channels

•Resolve Apple iPad, iOS, and client application support for Clinicians.

•Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Client employees

•Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)

•Escalate and manage tickets transferred to other departments

•Keep customers/end users and ticket documentation up to date

•Collaborate on ad hoc projects

•Ability to work occasional overtime, weekends, and holidays



Industry: Healthcare

Estimated Start Date: 01/13/2025

Travel: N/A

Parking:Onsite

Dress Code: Business Professional
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.