Date Posted: 02/04/2025
Hiring Organization: Rose International
Position Number: 477724
Job Title: Help Desk Analyst
Job Location: North Chesterfield, VA, USA, 23235
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 11
Min Hourly Rate($): 24.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Communications, Customer Support, Helpdesk, Microsoft Office, Root Cause
Job Description
***Only qualified Help Desk Analyst candidates located in the North Chesterfield, VA area to be considered due to the position requiring an onsite presence***
Required Skill/Experience
• Advanced computer skills are required: 8 Years
• Ability to multitask and to determine root cause of problems and implement solutions: 8 Years
• Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions: 8 Years
• Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook): 8 Years
Description:
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Client to improve communications with the public and customer services.
In addition will:
• Become familiar with Client services
• Answer questions from the public, business, government agencies and others
• Identify the root cause of problems and implement solutions by gathering and analyzing available information
• Track incoming calls and email requests for assistance
• Perform other duties as assigned
Start Date: 02/17/2025
Location: North Chesterfield, VA
INTERVIEWS: In Person Only!
Candidates must be able to work on site
The person selected for this position will work full-time onsite at North Chesterfield, VA. Working hours are Monday through Friday, 8:30am to 5:00pm. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
EMPLOYEE COMMENTS