NEW JOB OPENING
HUMAN RESOURCE (HR) SERVICE CENTER SPECIALIST
IN Tempe, AZ, USA!

 

Date Posted: 01/30/2025
Hiring Organization: Rose International
Position Number: 477408
Job Title: Human Resource (HR) Service Center Specialist
Job Location: Tempe, AZ, USA, 85288
Work Model: Hybrid
Shift: 4 days/week on-site in Tempe, AZ office.
Employment Type: Temporary
Estimated Duration (In months): 6
Min Hourly Rate($): 30.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Case Management, Human Resources, Payroll, Workday, Written Communication
Nice To Have Skills/Attributes: Spanish - Bilingual

 

Job Description
***Only qualified Human Resource (HR) Service Center Specialist candidates located near Tempe, AZ area to be considered due to the position requiring an onsite presence***



REQUIRED SKILLS

• Associate’s degree or 2-3 years of college work or equivalent experience

• Minimum experience of 2-3 years as a support center representative specializing in Human Resources support is preferred

• Experience in payroll is a plus

• Must be able to meet monthly objectives as established by the management team

• Must have energy and stamina to handle high call volume and repetitive tasks

• Strong customer service and problem-solving skills

• Experience with Workday or HR Case Management, ServiceNow, or a similar case management tool is highly desirable

• Strong verbal and written communication skills with the outcome of achieving understanding across all employee levels and groups



This position is operational and transactional in nature, the successful individual supports a critical control function within the HR Shared Services organization providing general customer service, transactional support, and information to employees across the regions. The HR Service Center Specialist is responsible for driving employee and manager self-service and providing Tier 1 level support to employees at all organizational levels across Client. In support of this objective, you will be creating, assigning, escalating, and resolving cases within our Case Management System and completing transactions via Workday. Inquiries come into the department via primarily three channels: email, telephone, and chat. Because of this, your ability to multi-task and communicate effectively (both verbal and written) is crucial.



MAJOR RESPONSIBILITIES:

• Manage, assign and resolve cases assigned by you or by others, coming into the department from multiple channels including by phone, email, or chat.

• Expedite incoming inquiries and create cases in real-time with the goal of resolution of assigned cases within our established Service Level Agreement (SLA) timeframe.

• Process routine system transactions in Workday in a manner consistent with established procedures and deadlines.

• Perform daily BAU (business-as-usual) work including checking shared mailboxes, daily mail-outs, unemployment claims, document requests, and the completion of various other transactions.



OTHER INFORMATION

• Available shifts are from 7 am - 5 pm AZ time, Monday through Friday.

• Occasional overtime may be available

• Bilingual (Spanish) is preferred but not required



  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.