NEW JOB OPENING
IT DESKTOP SUPPORT ANALYST
IN Santa Monica, CA, USA!

 

Date Posted: 10/23/2024
Hiring Organization: Rose International
Position Number: 473241
Job Title: IT Desktop Support Analyst
Job Location: Santa Monica, CA, USA, 90405
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 6
Min Hourly Rate($): 35.00
Max Hourly Rate($): 37.60
Must Have Skills/Attributes: Adobe, Adobe Creative Suite, Android, Azure, CMDB, iPhone OS, MAC OS, Microsoft Office 365, PowerBI, SCCM, Service Desk Support, SharePoint

 

Job Description
We are seeking a dedicated and skilled IT Desktop Support Technician to join our Level-2 support team. The ideal candidate will possess a strong background in providing hardware and software support for both MAC and PC environments, along with experience in utilizing SCCM, JAMF, Office365, and Adobe applications. Additionally, the candidate should have experience in general inventory management and supporting AI integrations with office products.



• The sites are about 75% MAC (Apple) so the candidate needs to have a storing background supporting and troubleshooting MAC hardware & software issues.



• The Enterprise Technology department provides IT services and support for all Client Divisions globally. This Group is responsible for Service Desk services & support, desktop support and all end user technology support.



• This position reports to the US Service Desk Associate Director.



Requirements:

• 5+ years of IT experience

• Proven experience in progressive IT roles within a large, complex organization with diverse lines of business and systems

• The candidate needs to have a storing background supporting and troubleshooting MAC hardware & software issues.

• Bachelor's degree in a technical discipline or equivalent working experience

• Experience in delivering support to a diverse company

• Provide a proven ability to communicate effectively throughout all levels of associates and with those from diverse cultural backgrounds

• Excellent analytical and problem-solving skills

• Excellent communication, presentation, influencing, and relationship- building skills

• Ability to connect and guide teams through rapid change and maintain focus on the delivery of strategic initiatives

• Demonstrated success guiding large scale initiatives across an enterprise

• Willingness to travel depending on current needs

• Have a “can do” attitude regarding all aspects of support while working for the IT Department of the company.

• Great research and troubleshooting skills to obtain quick effective solutions for complex network, software or hardware issues that are not familiar to our Desktop support group.

• Work either in a team environment, or alone, with minimal supervision and still provide a very high level of service, support, and work ethic.



Responsibilities:

• Customer Focus: Deliver exceptional customer service by effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary.

• Issue Management: Effective evaluates and manages various end user situations and escalates to manager when necessary.

• Teamwork & Collaboration: Effectively work with other HTS teams and management for responsive, effective information feedback, escalation and end user issue resolution.

• Technical Support: Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently.

• Technical Support: Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications.

• Office365 Support: Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.

• Adobe Suite Support: Provide support for Adobe Creative Cloud applications, addressing installation, authentication and access issues.

• Software Deployment: Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates.

• Inventory Management: Oversee general inventory management, including tracking and maintaining hardware (CMDB) and software assets and desktop refresh utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI and other tools to maintain the integrity and accuracy of the asset inventory.

• AI Support: Assist with end user issues and support of AI tools with office products, ensuring seamless operation and user productivity.

• Documentation: Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations.

• Incident and Service Request SLA Achievement: Achieve and maintain monthly SLA target for INCIDENTS (93%) throughout the year. Achieve and maintain monthly SLA targets for SERVICE REQUEST Tasks (84%) throughout the year.

• Ability to configure and troubleshoot email clients such as Microsoft Outlook.

• Configure, deploy and support mobile devices such as Android, and iPhones for all users.

• Lead and supervises IT projects as directed by the Regional Manager

• In depth knowledge of Azure AD & On-Perm AD administration

• Familiar with anti-virus/ Malware protection

• Understanding of login scripts.

• Identifies software application, network and hardware malfunctions and takes appropriate action to resolve



  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

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