Date Posted: 01/16/2025
Hiring Organization: Rose International
Position Number: 476757
Job Title: Data Migration Field Support Technician
Job Location: Boise, ID, USA, 83702
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 25.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Active Directory, Communications, Data Migration, Microsoft Office, SharePoint, Troubleshooting, Windows 10
Job Description
Preferred Education:
• Bachelor’s Degree preferred.
Required Skills:
• Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. 3 Years
• Onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions 2 Years
• Migrating end user emails and documents to M365 Outlook and OneDrive from on-premises Exchange, external M365 and/Google Workspace. 2 Years
• Excellent communication and interpersonal skills are critical in this role.
Desired Skills:
• Troubleshooting Microsoft Windows 10 and 11. Highly desired 2 Years
• Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts Highly desired 2 Years
• Basic network (wired and wireless) configuration and troubleshooting including ping and trace route Nice to have 1 Years
• Troubleshooting and maintaining Active Directory users, computers, groups and policies. Nice to have 2 Years
Overview:
The position is located based in Client and requires the resource to be fully onsite for the role but also requires the ability to travel throughout the state. The Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.
Job Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
• Installs, configures, and maintains software on mobile devices.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Corresponds with users and staff concerning issue status, resolution, and task completion.
• Escalates issues are to other members of the technical services team as appropriate.
• Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
• Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions.
• Experience migrating end user emails and documents to Outlook and OneDrive.
• Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred.
• Experience troubleshooting with Microsoft Windows 10.
• Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts.
• Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred.
• Knowledge of court processes and court information systems preferred.
• Skill in providing excellent customer service.
• Ability to travel throughout the state as needed.
• Ability to communicate effectively verbally and in writing.
• Ability to understand impacts of software, system, or application changes on customers.
• Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.
• Ability to work independently.
Required Travel:
This position will be travelling to all 44 counties within Idaho for the purpose of the client's Office 365 migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices. Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following Client travel policy which will need to be followed for meal, lodging and gas reimbursement. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
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