NEW JOB OPENING
IT SUPPORT ASSOCIATE
IN Austin, TX, USA!

 

Date Posted: 10/28/2024
Hiring Organization: Rose International
Position Number: 473515
Job Title: IT Support Associate
Job Location: Austin, TX, USA, 78758
Work Model: Hybrid
Employment Type: Temporary
Estimated Duration (In months): 12
Min Hourly Rate($): 21.00
Max Hourly Rate($): 21.00
Must Have Skills/Attributes: Claims, Interpersonal Skills, Microsoft Office, Troubleshooting, Windows 10

 

Job Description
Primary Purpose:

• To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email, and technical support requests; and to document, track, and monitor issues ensuring a timely resolution.



Essential Functions and Responsibilities

• Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers. Provides status and follow-up information to internal or external customers. Escalates calls to the appropriate departments. Documents customer issues in the call tracking system timely and accurate. Assists in real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction. Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers. Provides support after hours via on-call cell phone.



Additional Functions and Responsibilities

• Performs other duties as assigned. Supports the organization's quality program(s).



Qualifications

• Education & Licensing Associate degree in a computer technology field preferred.



Experience:

• Three (3) years of computer systems-related experience or equivalent combination of education and experience required to include two (2) years of propriety software support experience and one (1) year of Windows operations system troubleshooting experience.

• JURIS or claims management application experience preferred.



Skills & Knowledge

• Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office

• Strong oral, written, and business communication skills

• Analytical, interpretive, and decision-making skills Strong organizational skills

• Excellent interpersonal and customer service skills

• Excellent negotiation and conflict resolution skills

• Strong stress and time management skills

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies



WORK ENVIRONMENT

• When applicable and appropriate, consideration will be given to reasonable accommodations.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.