Date Posted: 10/09/2024
Hiring Organization: Rose International
Position Number: 472561
Job Title: Fire Service Coordinator
Job Location: Seattle, WA, USA, 98108
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 6
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Billing, Customer Safety, Financial Analysis
Job Description
Description:
What you will do
Under general supervision, coordinates customer service requests, from initiation to service
completion, and maximizing technical resource productivity and profitability by efficiently scheduling
and dispatching Technicians with guidance from the Team Leads.
Partners effectively with the Service Team Manager to ensure technical service work is completed in
a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team
performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
How you will do it
• Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up
with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Upon completion, reconciles all service requests daily.
• Coordinates labor scheduling to align technician to the appropriate customer and service
need.
• Ensures Technicians are provided daily schedules.
• Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Assists with creation of L&M quotations.
• Develops and maintains viable long-term relationships with customers and subcontractors.
• Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e., outstanding claims, PSA variance,
Accounts Receivable issues) and customer satisfaction issues.
• Researches and follows up on questions identified during monthly business review.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date.
• Business review support
• Billing support
• Customer retention support
• Facilitates administration of warranty claims.
• May guide and prioritize the activities of the Customer Service Agent Assistants.
• Periodically performs duties of the Customer Service Agent Assistant as overflow demands.
• Answer incoming customer calls and resolve issues and/or take notes to pass to appropriate department.
• Other duties and administrative activities as assigned.
• Qualifications – External
What we look for
Required
• Associate degree preferred, high school diploma or equivalent required.
• Preferred minimum of five years of service industry experience managing service operations
and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid
organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and
external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks
and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Experience and/or basic project accounting or costing principles is desired.
• Able to influence diverse teams to accomplish tasks/goals. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
EMPLOYEE COMMENTS