NEW JOB OPENING
MEMBER ACCOUNT SPECIALIST
IN Richmond, VA, USA!

 

Date Posted: 10/30/2024
Hiring Organization: Rose International
Position Number: 473651
Job Title: Member Account Specialist
Job Location: Richmond, VA, USA, 23225
Work Model: Onsite
Shift: Mon to Fri A work shift between 8:00am to 6:00pm
Employment Type: Temp to Hire
Estimated Duration (In months): 13
Min Hourly Rate($): 19.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Banking/Financial, Call Center, Customer Service

 

Job Description
Start Date: 12/02/2024

End Date: 12/27/2025



Length of assignment: 1-year Contract to Permanent





Required Education:

• Minimum High School Diploma or GED



Required Skills:

• Must be able to operate a computer and other office equipment

• Must be skilled when working with details such as numbers and names

• Must have the ability to effectively communicate with members both verbally and in writing

• Must have the ability to consistently provide excellent professional service

• Must be able to work in an environment of multi-tasking

• Must be able to exercise active listening and problem-solving skills in complex conversations, offering patience and support.

• Banking and financial background experience



Soft Skills:

• Strong work ethic

• Adaptability

• Time management

• Organizational skills

• Stress management



Member Account Specialist responsibilities:

• This position will work at our call center on the phone and in person at one of our designated branch locations.

• Inform, Educate, and Advise members, regardless of the individual circumstances.

• Perform transfers, withdrawals, loan payments by transfer and advances from lines of credit by transfer or check.

• Takes check orders over the phone and processes Credit Card Payments.

• Assist members with the transfer program, payroll deductions, direct deposit, stop payments, account-based inquiries, and credit card inquiries.

• Promote the credit union by cross-selling products and services focusing on department goals and member needs.

• Handle member inquiries and solves problems.

• Other duties may be required and assigned by the manager.

• Comply with all published DECU & regulatory policies and procedures including, but not limited to, Risk Management policies.

• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.

• Report all Risk Management Policy violations in accordance with policy

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.