NEW JOB OPENING
OPERATIONS INVESTIGATIONS SPECIALIST
IN Remote, USA!

1-2 years of experience within risk management, fraud prevention, or Trust and Safety

Ability to balance fraud prevention alongside a positive customer experience

Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities

Solution and outcome-oriented

Strong investigative ability, internet research, organizational, and analytical skills.

Ability to detect vulnerabilities in existing and new products or features and anticipate the ever-evolving fraudulent behaviors.

Ability to remain calm in time sensitive situations; able to prioritize and respond to user and cross--functional team needs

Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users,

Ability to analyze data for patterns and detail oriented: you do your due diligence when completing an investigation

Strong communication skills, both written and spoken, self-motivated and results-oriented

Detail oriented: you do your due diligence when completing an investigation

Ability to learn and adapt to new technologies. Able to work and self-organize with rapidly changing priorities

SQL, JSON, or equivalent experience with other coding languages is a plus

Experience with Tableau, Looker, Jira, and Asana is also a plus

Ability to analyze data for patterns and draw conclusions and suggestions

Fluency in another language is a plus



Duties:

Maintain Subject Matter Expertise of your respective Specialization to successfully complete core work and escalations

Educate users on how to maintain security and safety

Investigate complex situations and potential fraud surfaced in high volume queues

Work with Operational Lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes

Understand our risk systems and investigate account patterns

When trends or product vulnerabilities have been identified, you are able to escalate to the Product Support Job Family

Maintain high levels of confidentiality while performing investigations

Comprehensively document investigations

Develop and maintain a comprehensive understanding of the purpose of your Specialization

Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.

Demonstrate great judgment and be open to sharing what you know with others.



Key Relationships

This role requires building and maintaining relationships with the following stakeholders, outside your Reporting line: Informing relationships with Shared Services, EPIC, Community Policy

Content, Community Policy, Training, Quality, BPI (Service Optimization), ParMan, as potential Cross-functional Areas of Focus.



Technical Skill Requirements

Familiarity with the Google suite: mail, docs, sheets, slides and Mac OS

Experience with customer ticketing systems



Shift: 5 days' work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hours

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**