Description:
Engage with Client customers from the Engineering, Natural Resources, and Infrastructure (ENI) community by providing solutions, direction, and general troubleshooting. Reporting to a Technical Support Manager, you will resolve customer issues reported to us by phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also contribute to multiple proactive support activities; develop and present webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Client.
Minimum Qualifications:
• Bachelor''s in Engineering or related.
• 3 years of ENI industry experience.
• Proficiency or familiarity using Client Civil 3D software in a production environment
• Customer Support and Troubleshooting Experience
Technical Support:
• Respond to support requests through multiple channels and following documented processes.
• Document support interactions in a company-wide case management system.
• Advance unresolved issues to senior staff.
• Research, verify, and document product defects.
• Manage personal backlog of support requests.
•Manage customer and partner expectations by providing updates on progress.
Internal Support:
• Participate in product BETA programs and product testing events organized by the product division development teams.
• Remain informed on improvements in supported products in relevancy to the ENI industry.
• Support the fundamental development of knowledge base quality.
•Influence product management and product development to make improvements.
Who You Are:
You are People-Minded and Influential. You can empathize with, respond to, and troubleshoot customer issues, and enjoy being a role model that inspires others and fosters positive environments.
You can act quickly based on sound logic and consideration of consequences.
You can clarify assignments, prioritize work and take ownership to ensure it's done.
You can strategize and articulate recommendations and rationale that builds support with important decision makers.
You are Curious. You learn from mistakes and are always looking for opportunities to develop new skills.
Who We Are:
With Client software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We always explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our specialists collaborate with their peers to analyze trends in customer activity and have a direct influence to make the necessary changes needed to increase customer happiness. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
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