Date Posted: 03/26/2025
Hiring Organization: Rose International
Position Number: 480267
Job Title: Program Manager (IT)
Job Location: Austin, TX, USA, 73301
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 60.00
Max Hourly Rate($): 66.00
Must Have Skills/Attributes: Analytics, API, CX, Data Visualization, Qualtrics
Job Description
Required Skills and Abilities:
• Proven experience (5+ years) as an XM / VoC / Qualtrics Platform delivery role or in a similar role managing experience management tools.
• Expertise in survey design, data governance, and regulatory compliance (e.g., GDPR, HIPAA).
• Exhibit a strong bias for action, ensuring timely and efficient execution of tasks.
• Possess deep expertise in building data visualization dashboards to effectively communicate insights and drive decision-making.
• Strong analytical and problem-solving skills with an eye for detail.
• Exceptional communication and collaboration skills to engage with diverse stakeholders, including technical teams and end-users.
• Ability to manage multiple priorities in a fast-paced, innovative environment.
Preferred Skills and Abilities
• Familiarity with advanced Qualtrics features like API integrations, XM Directory, or custom dashboards is preferred.
• Knowledge of analytics tools and techniques to derive actionable insights is preferred.
• Experience in supporting large-scale survey initiatives within global organizations is preferred.
• Certification in Qualtrics, XM, CCXP or related platforms is a plus.
As a Senior CX Program Manager specialized in Experience Management (XM), you will play a pivotal role in enhancing our customer listening, surveying and research capabilities, driving insights that fuel exceptional customer and employee experiences. You’ll leverage, manage and optimize the Qualtrics Experience Management platform, ensuring seamless survey deployment, data integrity, and compliance with governance standards, all while enabling our teams to make data-driven decisions that shape the future of organization.
Responsibilities:
• XM Expertise and Best Practice:
• Assist in delivery of XM Programs and initiatives that support the overall company XM strategy.
• Assist in influencing the strategy of various teams across Client to consider implementation of best practice experience management.
• Advocate for voice-of-the customer in support of company initiatives and goals.
• Design, implement, and enhance surveys and CXM programs for new and existing listening posts.
Platform Administration and Optimization:
• Manage and maintain the Qualtrics platform, including user accounts, permissions, and system configurations.
• Stay ahead of the curve by implementing new Qualtrics features and updates to enhance the platform’s functionality.
• Continuously optimize the platform to support the organization''s dynamic research and insights needs.
Survey Development:
• Demonstrate expertise in building surveys, dashboards, and workflows in Qualtrics to create comprehensive and effective XM solutions.
• Provide technical expertise to teams across organization, assisting with advanced survey design, logic, and automation workflows.
• Collaborate with internal stakeholders to align surveys with the organization’s strategic objectives and priorities.
• Assist in Training and guiding users on best practices to ensure they maximize the value of Qualtrics in delivering actionable insights.
Governance, Security, and Compliance:
• Define and enforce governance policies for surveys and data handling, ensuring alignment with organization’s global privacy and security standards.
• Ensure compliance with external regulations, including GDPR, HIPAA, and other applicable laws.
Conduct regular audits of platform usage and survey data to mitigate risks and uphold Organization’s reputation for trust and integrity.
Issue Resolution and Vendor Coordination:
• Serve as a key liaison with Qualtrics Support to resolve technical issues, including bugs, feature malfunctions, and outages.
• Create comprehensive support tickets with detailed documentation (e.g., screenshots, error logs, issue replication steps).
• Participate in troubleshooting sessions with Qualtrics engineers to expedite resolutions and minimize disruptions.
Data-Driven Improvements and Reporting:
• Monitor and analyze trends in platform performance and issue resolution to recommend preventive measures and optimizations.
• Regularly update leadership and stakeholders on platform health, key issues, and enhancements to drive informed decisions. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
EMPLOYEE COMMENTS