NEW JOB OPENING
PROJECT COORDINATOR - DISTRIBUTION
IN Minneapolis, MN, USA!

• The hiring leader for this role, manages demand side management which has two different teams. We have demand response and energy efficiency which are both operational teams supporting the DSM umbrella.

• Team is responsible for managing timing and quantity of energy customers energy as well as providing incentives; whether it''s through rebates or credits on their bill for all those demand side management products.

• This role may be a bit broader because we cross function between both of our teams. You could think of EV rebate, an electric vehicle rebates all the way to our demand response.

• We also have a saver switch program and that allows us to control their cooling on their air conditioning to reduce load. This resource will be focused on the operational work for both programs/teams, depending on seasonality and needs.



Job responsibilities:

• The resource would primarily be responsible for residential saver switch and AC Rewards, which is a smart thermostat program. That''s our biggest volume of work orders; last year, we did about 40,000 saver switch work orders. This person would also work indirectly through Salesforce and/or email, with the third-party vendor, Hunt Electric.

• The team is also responsible for commercial saver switch work orders; this resource might do both, however, the responsibility would be supporting saver switch residential, commercial and AC rewards work orders.

• The resource is also responsible for ensuring that the customers are eligible for the program that they are signing up for (energy efficiency program or demand response program.)

• Resource will need to ensure that they have the right equipment to participate and then making sure whether the dollars that we''re sending or the incentives that were paying are accurate.

• This resource will be working from a shared queue within Salesforce so that the work is spread across the team, working from oldest to newest.

• There are several dashboards within Salesforce to track progress.

• Resource will be expected to work collaboratively with their team in daily chats to ensure work is efficiently and effectively completed.



Will this resource support internal (business), or external customers?

• This resource will be indirectly working with our third-party vendor, Hunt Electric.

• This resource may be working directly with the electricians via chat if they need questions answered in order to install a switch, such as customers address/location, name on account, etc.



Required application/software skills/experience:

• Salesforce, strong proficiency with Microsoft office applications, mainly Excel.

• There is a system called CRS that this resource will use. C

• RS houses customer information/data.

• Resource might also use BlueBeam, a markup tool.

• Resource should be knowledgeable with PDF’s, scanning and being able to use email, Team’s, etc.





Candidate Detail Section

• What are the top 3-5 skills and qualifications required?

• Targeting 1-3 years of experience with the following:

• Previous experience working in a very high-volume shared queue environment.

• Must possess strong attention to detail and analytical skills in addition to strong communication skills.

• Previous data entry experience.

• Strong organizational skills.

• Looking for candidates that have some experience working within a collaborative/cross functional team within a large corporate/professional environment.

• Would like to see utility experience, whether it’s rebate processing.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**